Customer Success Manager
Vor 5 Tagen
We are seeking a highly skilled and experienced Customer Success Manager to join our growing team at VisionAI GmbH. As a key member of our customer success team, you will be responsible for overseeing a portfolio of up to 70 e-commerce customers and developing and fostering trustworthy relationships with them.
Key Responsibilities:
- Oversee a portfolio of up to 70 e-commerce customers and develop and foster trustworthy relationships with them.
- Develop and implement customer-centric strategies to ensure every customer receives appropriate attention and service.
- Advocate for the customer by translating their needs into concrete product requirements.
- Partner with product experts to ensure the seamless onboarding of new customers and set them up for long-term success with VisionAI.
- Deliver professional customer support through various channels.
- Continuously enhance and refine customer relationship management processes.
- Utilize data-driven insights to effectively promote customer adoption, retention, and overall satisfaction.
- Spot opportunities for upselling and work closely with the growth manager to create actionable expansion strategies.
We are looking for a highly skilled and experienced professional with a strong background in customer-facing roles, handling a broad portfolio of clients, ideally in a SaaS environment. You should have:
- 3-5 years of experience in customer-facing roles, handling a broad portfolio of clients, ideally in a SaaS environment.
- Strong skills in prioritization and execution, driven by customer needs, business impact, and growth potential.
- Exceptional communication skills and sales affinity.
- In-depth knowledge of value drivers within recurring revenue business models.
- Analytical mindset paired with a strong sense of accountability and ownership.
- Ability to thrive in a dynamic environment, adapt quickly to challenges, and maintain a positive attitude.
- Fluent in both German and English.
VisionAI GmbH is a fast-growing AI startup based in Bielefeld and London. We are revolutionizing digital commerce through data-driven and customer-centric technologies developed in our own AI lab. Our team consists of former e-commerce retailers, data scientists, and creatives who are convinced that online retailers should have access to the latest AI technologies to make the store experience an exceptional one for their customers.
We value diversity and foster an inclusive environment where everyone feels respected and empowered. We believe that diverse perspectives drive innovation. Our team is passionate and supportive, and we celebrate successes together and learn from challenges.
-
Berlin, Berlin, Deutschland Instaffo GmbH VollzeitDu bist interessiert an der Stelle als Customer Success Lead/Senior Customer Success Manager (m/w/d) bei traide AI GmbH? Auf der Jobplattform Instaffo kannst du dich für diesen und weitere Jobs ohne großen Aufwand bewerben. Erstelle dein Profil in unter 3 Minuten und starte den Bewerbungsprozess mit nur wenigen Klicks. Bitte beachte, dass die Stelle nur...
-
Project Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a fast-growing financial management solution for small and medium-sized businesses (SMBs) and mid-market companies. Our mission is to provide a comprehensive platform for CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly skilled Project...
-
Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland PowerUs VollzeitJob OverviewPowerUs is seeking a highly motivated and experienced professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving account growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland PowerUs VollzeitJob OverviewPowerUs is seeking a highly motivated and experienced professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving account growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland PowerUs VollzeitJob OverviewPowerUs is seeking a highly motivated and experienced professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving account growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland PowerUs VollzeitJob OverviewPowerUs is seeking a highly motivated and experienced professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving account growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland LiveEO GmbH VollzeitWelcome to LiveEO GmbHAt LiveEO GmbH, we are at the forefront of transforming the satellite analytics sector by integrating Space Technology with Artificial Intelligence to address pressing global challenges. Our pioneering satellite-based monitoring solutions empower infrastructure operators and industrial enterprises to enhance their operations in an...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Aaron GmbH VollzeitJunior Customer Success ManagerCustomer Success ConsultantAaron GmbH is a leading provider of AI-powered patient-practice communication solutions in Germany, part of a larger network of healthcare companies.We have a strong presence in Germany, France, the Netherlands, and Italy, with a team of over 2800 professionals dedicated to improving healthcare...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Hivebuy VollzeitWir sind ein wachsendes Unternehmen mit Sitz in Berlin, das seinen Mitarbeitern die Chance bietet, ein revolutionäres ProcureTech-Produkt zu entwickeln. Gegründet im Jahr 2021 mit über 10 Mitarbeitern, ist Hivebuy eine Prozessoptimierungslösung für mittelständische Unternehmen. Sie unterstützt diese bei der Budgetierung, der Anforderung und Bestellung...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Hivebuy Vollzeitnull Einleitung Wir sind ein wachsendes Unternehmen mit Sitz in Berlin, das seinen Mitarbeitern die Chance bietet, ein revolutionäres ProcureTech-Produkt zu entwickeln. Gegründet im Jahr 2021 mit über 10 Mitarbeitern, ist Hivebuy eine Prozessoptimierungslösung für mittelständische Unternehmen. Sie unterstützt diese bei der Budgetierung, der...
-
Customer Success Project Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our innovative platform enables CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly skilled Customer Success Project...
-
Customer Success Project Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our innovative platform enables CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly skilled Customer Success Project...
-
Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland ToolTime GmbH VollzeitEinleitungJobbeschreibungÜber uns Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich:Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...
-
Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland Solarize VollzeitWe are an innovative software startup in the Renewable Energy sector, focusing on efficient and cost-effective operation of tenant electricity and other decentralized energy supply concepts. Our solutions enable environmentally friendly business models for energy providers, real estate companies, and operators of renewable energy plants.Our young team works...
-
Technical Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Broadcom Inc. VollzeitPosition Overview: Why consider this opportunity? Are you driven by the desire to enhance customer experiences through technology? Do you have a blend of business insight and technical expertise that allows you to quickly grasp new solutions? If you are motivated by the success of diverse organizations through technological advancements, this role may be the...
-
Customer Success Partner Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a skilled Customer Success Partner Manager to join our team at KNIME AG. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesPartner Relationship Management:...
-
Customer Success Project Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our mission is to empower CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Our AmbitionWe aim to become the global financial management solution for SMEs...
-
Customer Success Managerin
vor 1 Monat
Berlin, Berlin, Deutschland Unidy GmbH VollzeitCustomer Success ManagerAre you passionate about helping customers succeed in the digital world? Are you experienced in project management and strategic consulting? Join our team at UNIDY, a company dedicated to empowering customers to take control of their data and digital offerings. As a Customer Success Manager at UNIDY, you will:Manage and develop a...
-
Senior Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Remote VollzeitRemote Work OpportunityAbout the RoleThis is a unique opportunity to join Remote as a Senior Customer Success Manager specializing in Payroll services. As a key member of our Customer Success team, you will play a vital role in enhancing the global employment landscape. Your primary responsibility will be to serve as a trusted advisor to our clients,...
-
Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland VisionAI GmbH VollzeitAbout the RoleVisionAI GmbH is seeking a highly skilled Customer Success Manager to join our growing team. As a key member of our customer-facing team, you will be responsible for ensuring the highest level of support and satisfaction for our e-commerce customers.Key ResponsibilitiesOversee a portfolio of up to 70 e-commerce customers, providing strategic...
