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  • Berlin, Berlin, Deutschland Agicap Vollzeit

    Customer Success Project ManagerAs a Customer Success Project Manager at Agicap, you will be the driving force behind our commitment to customer success. Your key responsibilities include:1. Process Optimization:Analyze and continuously improve operational processes to ensure an exceptional customer experience, identify performance improvement opportunities...

Customer Success Project Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Agicap Vollzeit

About Agicap

Agicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our mission is to empower CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.

Our Ambition

We aim to become the global financial management solution for SMEs and mid-market companies worldwide. To achieve this, we have raised three rounds of funding, totaling $121 million, with prestigious venture capital funds.

Our Team

We are a highly passionate and dedicated team, committed to building a company where people can grow and build their careers. We believe in diversity and inclusion, and we take pride in creating a workplace where everyone can thrive.

Job Description

We are seeking a Customer Success Project Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and ensuring that our customers achieve their financial management goals.

Key Responsibilities

  • Process Optimization: Analyze and continuously improve operational processes to ensure an exceptional customer experience, identify performance improvement opportunities, and automate low-value-added tasks.
  • Project Management: Collaborate with internal teams to implement customer success initiatives, from conception to execution.
  • Customer Success Training: Develop training programs for team members, ensuring optimal use of our platforms and adoption of new processes.
  • Data Collection and Analysis: Use analytical tools to gather customer success data, identify trends, and propose improvements.
  • Tool Implementation & Support: Update and improve tools and software programs used by Customer Success teams, provide outstanding support to resolve issues and address inquiries.

Qualifications

  • You graduated from a top engineering or business school.
  • You have a very good level of German and English.
  • Strong analytical skills with a proven ability to translate data into meaningful actions.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a dynamic environment and manage multiple tasks simultaneously.
  • Passion for innovation and continuous improvement.

What We Offer

  • Attractive remuneration.
  • A key opportunity to join a fast-growing start-up.
  • A highly formative, empowering entrepreneurial environment with plenty of autonomy.
  • A daily challenge working with SMB managers and CEOs.
  • A supportive and passionate working environment with a real team spirit to help Agicap take off in France and then internationally.