Project Manager

Vor 6 Tagen

Berlin, Berlin, Deutschland Agicap Vollzeit
About Agicap

Agicap is a fast-growing financial management solution for small and medium-sized businesses (SMBs) and mid-market companies. Our mission is to provide a comprehensive platform for CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.

Job Description

We are seeking a highly skilled Project Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for driving our commitment to customer success.

Key Responsibilities
  • Process Optimization: Analyze and continuously improve operational processes to ensure an exceptional customer experience, identify performance improvement opportunities, and automate low-value-added tasks.
  • Project Management: Collaborate with internal teams to implement customer success initiatives, from conception to execution.
  • Customer Success Training: Develop training programs for team members, ensuring optimal use of our platforms and adoption of new processes.
  • Data Collection and Analysis: Use analytical tools to gather customer success data, identify trends, and propose improvements.
  • Tool Implementation & Support: Update and improve tools and software programs used by Customer Success teams (Gainsight, Intercom, Zapier, Survicate, Slack, etc.). Provide outstanding support to resolve issues and address inquiries.
Qualifications
  • You graduated from a top engineering or business school.
  • You have a very good level of German and of English.
  • Strong analytical skills with a proven ability to translate data into meaningful actions.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a dynamic environment and manage multiple tasks simultaneously.
  • Passion for innovation and continuous improvement.
What We Offer
  • Attractive remuneration.
  • A key opportunity to join a fast-growing start-up.
  • A highly formative, empowering entrepreneurial environment with plenty of autonomy.
  • A daily challenge working with SMB managers and CEOs.
  • A supportive and passionate working environment with a real team spirit to help Agicap take off in France and then internationally.

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