Senior Customer Success Manager
vor 3 Wochen
Remote Work Opportunity
About the Role
This is a unique opportunity to join Remote as a Senior Customer Success Manager specializing in Payroll services. As a key member of our Customer Success team, you will play a vital role in enhancing the global employment landscape. Your primary responsibility will be to serve as a trusted advisor to our clients, ensuring their success and satisfaction with our payroll offerings.
What You Will Contribute
- Proven experience in customer-facing roles, particularly within the international Fintech, Payroll, or HR technology sectors.
- In-depth knowledge of global payroll systems and software, with a strong grasp of payroll services.
- Expertise in leading and managing complex projects across various departments, with exceptional organizational skills.
- Demonstrated success in onboarding, retaining, and nurturing client relationships.
- Ability to engage and build rapport with stakeholders at all levels within client organizations.
- Strong verbal and written communication skills, capable of simplifying complex concepts and delivering impactful presentations.
- Experience in presenting payroll and HR-related topics to clients and stakeholders.
- Meticulous attention to detail, especially regarding compliance and payroll regulations.
- A genuine passion for problem-solving and executing strategies in diverse technical environments.
Preferred Qualifications
- Understanding of the dynamics of global organizations and startups.
- Willingness to thrive in a fast-paced work environment.
- Familiarity with remote work practices.
Key Responsibilities
- Develop a comprehensive understanding of Remote's Payroll products and services.
- Oversee the entire customer journey, fostering long-term partnerships focused on payroll solutions.
- Manage ongoing client relationships to ensure satisfaction and success.
- Drive client retention and expansion efforts within payroll services.
- Identify opportunities for upselling and cross-selling, promoting new payroll features and complementary products.
- Address customer inquiries and resolve issues related to our Global Payroll offerings.
- Collect and analyze customer feedback to enhance payroll products and customer experiences.
- Collaborate closely with Payroll and Sales teams to set appropriate expectations for clients.
- Educate clients on essential payroll processes and information to facilitate their success.
- Monitor client health and manage escalations, particularly regarding payroll-related concerns.
Practical Information
- Reporting to: Manager, Core Customer Success Management
- Team: Customer Success Management
- Location: Remote
Compensation Philosophy
Remote is committed to providing equitable compensation and competitive benefits across all operational locations. We prioritize fair pay practices and aim to inspire others in the industry to support global talent acquisition.
Application Process
- Written assessment
- Interview with a recruiter
- Interview with the manager and peers
- Interview with the Director of Customer Success
- Interview with the General Manager of Payroll
- Job offer
Benefits
Our comprehensive benefits package is detailed in our employee handbook. While offerings may vary by country, all Remote employees enjoy certain perks, including:
- Flexible work-from-anywhere policy
- Unlimited personal time off (minimum of 4 weeks)
- Quarterly company-wide days off for self-care
- Flexible working hours
- 16 weeks of paid parental leave
- Mental health support services
- Stock options
- Learning and development budget
- Home office budget and IT equipment
- Funding for local social events or co-working spaces
Work-Life Balance
At Remote, we embrace asynchronous work, allowing you to structure your schedule around your personal life. You will be empowered to take initiative and prioritize your well-being while achieving professional goals.
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