Customer Success Manager
vor 1 Woche
We are a pioneering company in the construction industry, revolutionizing the way craftsmen plan and execute their projects with our innovative digital platform.
Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at myCraftnote Digital GmbH. As a key member of our customer-facing team, you will be responsible for conceptualizing and implementing measures to enhance customer experiences, building and maintaining sustainable customer relationships, and supporting customer onboarding through training sessions.
Key Responsibilities- Develop and execute strategies to improve customer satisfaction and retention
- Build and maintain strong relationships with customers, understanding their needs and preferences
- Provide exceptional customer support through training sessions, ensuring seamless onboarding and adoption of our platform
- Act as the primary point of contact for customers, addressing inquiries and concerns in a timely and professional manner
- Collect and incorporate customer feedback into product development and improvement initiatives
- Collaborate with cross-functional teams to drive business growth and customer success
- Stay up-to-date with industry trends and best practices, applying knowledge to drive customer success and business growth
- Proven experience in Customer Success Management and/or customer support
- Strong technical understanding and affinity for software solutions
- Excellent communication and interpersonal skills, with the ability to empathize with customer needs
- Proactive, independent work style with a collaborative approach
- Fluency in German and English, with excellent written and verbal communication skills
- Nice to have: familiarity with ticketing systems such as Zendesk
- Competitive compensation package, including a permanent contract and attractive salary
- Flexible working hours and home office options, with 30 days of vacation
- Collaborative and dynamic work environment, with a passionate team of colleagues
- Professional development opportunities, including an annual training budget and open feedback culture
- Modern office in Berlin, with ergonomic furniture and natural lighting
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