B2B SaaS Client Success Specialist

vor 4 Wochen

Munich, Bayern, Deutschland IP Pilot Vollzeit

Are you dedicated to fostering client success in a fast-paced environment? As a Customer Success Manager specializing in B2B SaaS, you will be instrumental in ensuring our clients maximize the value of our cutting-edge analytics solutions, enhancing their satisfaction and driving long-term success.

Key Responsibilities
  • Develop and nurture robust relationships with our B2B clients to guarantee their success with our Market Intelligence Platform.
  • Facilitate onboarding sessions and deliver continuous training to empower clients in leveraging our software effectively.
  • Proactively assess client engagement and usage, identifying potential opportunities for upselling and contract renewals.
  • Swiftly address and resolve any client inquiries or issues, maintaining a high standard of satisfaction.
  • Collaborate closely with product and sales teams to relay customer insights and influence product enhancements.
Qualifications
  • Demonstrated experience in Customer Success, Account Management, or a comparable client-facing role within a B2B SaaS context.
  • Outstanding communication and interpersonal skills, with a talent for building strong client relationships.
  • Strong analytical and problem-solving skills, coupled with a proactive approach to client needs.
  • Experience in the intellectual property sector is advantageous.
  • A hands-on approach and a creative mindset are essential.
  • Fluency in English is required.
What We Offer
  • A dynamic environment with rapid product iterations and a strong focus on user experience.
  • A supportive and inclusive atmosphere that encourages learning from failures.
  • Collaborative teamwork without rigid hierarchies.
  • A central office location.

About IP Pilot:
IP Pilot is a pioneering big data startup that analyzes millions of patent and trademark applications, utilizing its web platform to bring transparency to the global intellectual property market. Our clientele includes esteemed international IP law firms that rely on patent and trademark data and analytics to inform their business strategies and development.

Market Intelligence Platform for IP Law Firms

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