SaaS Client Success Specialist

vor 4 Wochen


Munich, Bayern, Deutschland IP Pilot Vollzeit

Become a vital part of our team as a Customer Success Manager - B2B SaaS

At IP Pilot, we are committed to empowering our clients to excel in a rapidly evolving landscape by delivering cutting-edge analytics solutions. In the role of Customer Success Manager, you will be instrumental in ensuring our clients maximize the value of our Market Intelligence Platform, fostering satisfaction and sustainable success.

Key Responsibilities:
  • Establish and nurture robust relationships with B2B clients
  • Facilitate onboarding processes and deliver comprehensive training
  • Track client engagement and pinpoint areas for enhancement
  • Resolve customer inquiries swiftly and efficiently
  • Work in tandem with product and sales teams to relay insights
Qualifications:
  • Demonstrated experience in Customer Success or Account Management within a B2B SaaS context
  • Exceptional communication and interpersonal capabilities
  • Proficient problem-solving skills
  • Background in the IP sector is advantageous
  • Proficiency in English is required
What We Offer:
  • A dynamic environment with rapid product iterations
  • An opportunity for growth through learning from failures
  • A collaborative team culture
  • Modern office setup

Are you ready to make an impact? We look forward to reviewing your application for this rewarding position.



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