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Client Success Specialist
vor 3 Monaten
WHAT AWAITS YOU?
- Collaborate within a dynamic team that fosters support and motivation, embracing a culture that values feedback and learning from setbacks while celebrating achievements.
- Assume complete accountability for managing 35-40 Enterprise clients located in the DACH region.
- Establish and enhance relationships with your clients, positioning yourself as their trusted advisor.
- Drive account growth by promoting product utilization to ensure added value for clients.
- Utilize cutting-edge Customer Success platforms (such as Gainsight and Salesforce) supported by a dedicated Customer Success Operations team.
- Infuse your unique approach into a global, diverse team at LeanIX, a rapidly expanding technology firm and leader in the Enterprise Architecture sector.
WHAT ARE WE SEEKING?
- 1-2 years of experience in a customer-facing position within the B2B SaaS sector (or a related field), ideally in Enterprise Architecture.
- Proficiency in both German and English.
- Comprehension of IT Management and Software Development/Operations within Enterprise organizations.
- Capability to structure and prioritize tasks effectively for yourself and others.
- At least 1 year of practical experience with Customer Success tools, such as Gainsight, is advantageous.
LeanIX, an SAP company, stands as a frontrunner in enterprise architecture management (EAM), facilitating the modernization of IT frameworks and ongoing business transformation. Our software-as-a-service solutions empower organizations to achieve transparency, enabling them to visualize, evaluate, and manage their transition towards an optimal IT architecture. By employing a data-driven and automated methodology enhanced with AI, LeanIX assists organizations in making informed decisions and collaborating more efficiently. We serve over 1,000 companies worldwide across various sectors, including more than 10% of the Fortune 500 and half of the German DAX 40.
At LeanIX, we are not just about our product; we are a great workplace. Our colleagues hail from numerous countries, collectively realizing our vision. We advocate for transparent communication, personal growth, a diverse workforce, and innovation through practical ideas, ensuring our world-class team has access to the best software tools available.
We embrace a Hybrid Work Model, allowing you to work remotely from your home office while also collaborating in one of our offices. LeanIX teams collaboratively determine the work mode that best suits their needs. Additionally, we offer exceptional benefits for our employees.
LeanIX is dedicated to being an equal opportunity employer. We recognize that diversity is crucial for driving our company's growth and success. If you require an equitable interview process alternative, please inform our team, and you will be treated with the utmost respect and confidentiality.
All applicants will be considered for employment based on their experience, qualifications, and competencies. LeanIX does not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran status, marital status, or any other status protected by applicable laws or regulations.
