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B2B SaaS Client Relationship Manager

vor 2 Monaten


Munich, Bayern, Deutschland IP Pilot Vollzeit

Become a vital part of our team as a Customer Success Manager specializing in B2B SaaS.

At IP Pilot, we are committed to empowering our clients to excel in a rapidly evolving landscape through our cutting-edge analytics solutions. In the role of Customer Success Manager, you will be instrumental in ensuring that our clients maximize the value of our Market Intelligence Platform, fostering satisfaction and sustainable success.

Key Responsibilities:
  • Establish and nurture robust relationships with B2B clients
  • Facilitate onboarding processes and deliver comprehensive training
  • Track client engagement and pinpoint areas for expansion
  • Resolve customer inquiries swiftly and effectively
  • Work closely with product and sales teams to relay client feedback
Qualifications:
  • Demonstrated experience in Customer Success or Account Management within a B2B SaaS context
  • Exceptional communication and interpersonal abilities
  • Proficient problem-solving skills
  • Familiarity with the IP sector is advantageous
  • Proficiency in English is required
What We Offer:
  • A dynamic environment with rapid product iterations
  • An opportunity to learn from failures
  • A collaborative team culture
  • Modern office amenities

Are you ready to make an impact? We look forward to reviewing your application for this rewarding position.