Customer Engagement Manager

vor 4 Wochen

Munich, Bayern, Deutschland IP Pilot Vollzeit

Become a part of our team as a Customer Success Manager - B2B SaaS (d/f/m)

At IP Pilot, we are committed to empowering our clients to excel in a rapidly evolving landscape by delivering cutting-edge analytics solutions. In the role of Customer Success Manager, you will be instrumental in ensuring our clients maximize their experience with our Market Intelligence Platform, fostering satisfaction and sustainable success.

Key Responsibilities:
  • Establish and nurture robust relationships with B2B clients
  • Facilitate onboarding sessions and deliver comprehensive training
  • Track client engagement and pinpoint avenues for enhancement
  • Resolve customer inquiries swiftly and efficiently
  • Work in tandem with product and sales teams to relay valuable insights
Qualifications:
  • Demonstrated experience in Customer Success or Account Management within a B2B SaaS context
  • Exceptional communication and interpersonal capabilities
  • Proficient problem-solving skills
  • Background in the IP sector is advantageous
  • Proficiency in English is required
What We Offer:
  • A dynamic environment with rapid product iterations
  • Opportunities for growth through learning from failures
  • A collaborative team culture
  • Central office location

Are you interested in being part of our journey? We invite you to submit your CV for consideration for this rewarding opportunity.

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