Client Success Specialist
vor 4 Wochen
WHAT AWAITS YOU?
- Collaborate within a dynamic team that fosters support and motivation, embracing a culture that values feedback and learning from setbacks while celebrating achievements.
- Assume full accountability for managing 35-40 Enterprise clients within the DACH region.
- Establish and enhance relationships with clients to become their trusted advisor.
- Drive account growth by promoting product utilization to ensure added value.
- Utilize cutting-edge Customer Success platforms (such as Gainsight and Salesforce) supported by a dedicated Customer Success Operations team.
- Contribute your unique approach to a global, diverse team at LeanIX, a rapidly expanding technology firm recognized as a leader in the Enterprise Architecture sector.
WHAT ARE WE SEEKING?
- 1-2 years of experience in a customer-facing position within the B2B SaaS industry (or a related field), ideally in Enterprise Architecture.
- Proficiency in both German and English.
- Comprehension of IT Management and Software Development/Operations in Enterprise environments.
- Capability to organize and prioritize tasks effectively for yourself and others.
- At least 1 year of practical experience with Customer Success tools, such as Gainsight, is advantageous.
LeanIX, part of SAP, stands as a frontrunner in enterprise architecture management (EAM), facilitating the modernization of IT frameworks and ongoing business transformation. Our software-as-a-service solutions empower organizations to achieve transparency, enabling them to visualize, evaluate, and manage their transition towards an optimal IT architecture. By providing a data-driven and automated approach enhanced with AI, LeanIX assists organizations in making informed decisions and collaborating more efficiently. We serve over 1,000 companies worldwide across various sectors, including more than 10% of the Fortune 500 and half of the German DAX 40.
At LeanIX, we pride ourselves on being a great workplace. Our colleagues hail from numerous countries, collectively bringing our vision to life. We champion transparent communication, personal growth, a diverse workforce, and innovation through practical ideas that benefit our clients. Our world-class team deserves the best software tools available.
We embrace a Hybrid Work Model, allowing you to work remotely from your home office while also having the option to work from one of our offices. LeanIX teams collaboratively decide on the work arrangement that best suits their needs. Additionally, we offer excellent benefits for our employees.
LeanIX is dedicated to being an equal opportunity employer. We recognize that diversity is crucial for driving our company's growth and success. If you require an equitable interview process alternative, please inform our team, and you will be treated with the utmost respect and confidentiality.
All applicants will be considered for employment based on their experience, qualifications, and competencies. LeanIX does not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran status, marital status, or any other status protected by applicable laws or regulations.
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