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Client Success Specialist
vor 3 Monaten
Become an integral part of our innovative organization
We are a rapidly expanding startup in the DACH region, currently on the lookout for a skilled professional to enhance our Customer Relationship Management team as a Customer Success Manager. In this pivotal role, you will be tasked with ensuring a seamless customer experience and fostering robust relationships with our B2B clientele. You will act as the primary liaison for any inquiries or challenges our stakeholders may encounter, offering expert insights and collaboratively developing optimal solutions.
Your key responsibilities include:
- Actively engaging with our B2B clients, assessing utilized tools, and pinpointing opportunities for enhancement
- Strategically implementing and overseeing CRM processes
- Working alongside the Operations team to onboard new clients and guarantee effective product usage
- Organizing and managing our current client portfolio
- Advising clients across various sectors on technical and organizational hurdles, in close collaboration with cross-functional teams
- Gathering client feedback and relaying it to the Product team for ongoing product development
Your qualifications:
- Degree in Business Administration, Economics, Engineering, or a related field
- At least 2 years of experience in Customer Success or Account Management
- Exceptional communication abilities and analytical skills
- Capacity to work collaboratively and contribute to process enhancements
- Strong problem-solving capabilities
- Proficient in MS Office and ideally CRM systems
- Experience with large datasets is advantageous
- Fluent in German and Italian, with a good command of English
Work environment:
- Full-time position requiring 40 hours per week
- Standard Monday to Friday schedule, no shift work involved
- 3 days in-office, 2 days remote work
- Permanent contract
- Collaborate with a team of 8 colleagues
What we offer:
- A picturesque office setting with a rooftop terrace for team gatherings
- A startup culture characterized by open communication, swift decision-making, and a supportive team atmosphere
- Opportunities for personal growth and career advancement
- Flexible working arrangements and a competitive benefits package
- Health and wellness initiatives
If you are interested in this opportunity, we look forward to your application and the chance to welcome you to our forward-thinking team.
