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B2B SaaS Client Success Specialist

vor 3 Monaten


Munich, Bayern, Deutschland IP Pilot Vollzeit

Are you driven by the success of your clients in a fast-paced setting? As a Customer Success Manager for our B2B SaaS solutions, you will be instrumental in ensuring that our clients maximize the benefits of our cutting-edge analytics tools, fostering satisfaction and enduring success.

Key Responsibilities
  • Establish and nurture robust relationships with our B2B clientele to guarantee their success with our Market Intelligence Platform.
  • Facilitate onboarding sessions and deliver continuous training to empower clients in leveraging our software effectively.
  • Proactively track client engagement and usage, pinpointing opportunities for upselling and contract renewals.
  • Swiftly address and resolve any client issues or inquiries, maintaining a high standard of satisfaction.
  • Collaborate with product and sales teams to relay customer insights and influence product enhancements.
Qualifications
  • Demonstrated experience in Customer Success, Account Management, or a related customer-facing position within a B2B SaaS context.
  • Outstanding communication and interpersonal abilities, with a talent for cultivating strong client relationships.
  • Robust problem-solving skills and a proactive mindset in addressing client requirements and challenges.
  • Experience in the intellectual property sector is advantageous.
  • A hands-on approach and a creative mindset are essential.
  • Proficiency in English is required.
What We Offer
  • A dynamic environment with rapid product iterations and a strong focus on user experience.
  • A supportive and inclusive atmosphere that encourages learning from failures.
  • Collaborative teamwork without rigid hierarchies.
  • A central office location.

About IP Pilot:
IP Pilot is a pioneering big data startup that analyzes millions of patent and trademark applications, utilizing its web platform to enhance transparency in the global intellectual property market. Our clientele includes esteemed international IP law firms that leverage patent and trademark data and analytics to inform their business strategies and development.

Market Intelligence Platform for IP Law Firms