Client Engagement Director
vor 3 Wochen
Company Overview
We Dream. We Do. We Deliver.
We are Dentsu – and we are Merkle.
Merkle is Dentsu's data-driven full-service agency focused on Customer Experience Transformation & CXM. As a market leader in the DACH region, we collaborate with the top 500 companies across various industries and countries. Internationally, we are known as Merkle Inc., the largest agency within the Dentsu network, uniting over Digital Fans in 146 countries under one roof – together, we bring brands to life in the digital realm.
At Merkle, we are more than 2000 digital experts with expertise in Digital Strategy, MarTech Platforms, Advertising Technology, UX & UI, CRM, Data, Commerce, Mobile, Social Media, Intranet, and CMS. We work closely with our technology partners in Cloud Computing such as Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP, Amazon Web Services, and Google to support our clients in their digital transformation and development.
Our diverse teams consist of entrepreneurial and innovative thinkers who focus on the technological needs of our clients. We assist brands in acquiring, retaining, and expanding their customer base across all elements of the marketing mix.
Together, we shape our digital future.
Are you in?
You can choose your workplace freely: Hamburg, Berlin, Düsseldorf, Frankfurt, Augsburg, or Munich - our offices are located there :)
Job Responsibilities
You will take on the revenue and margin responsibility for existing clients. In close collaboration with the client, you will define the objectives to be achieved and guide the process both on a content and strategic level. You will assume client-related responsibility and management of project teams, working together to develop individual contributions to achieve our clients' goals. Through a high level of client and employee satisfaction, you will evolve into a Trusted Advisor. You will identify and acquire new target clients within your market in collaboration with Marketing/Communication, New Business, and Alliance Management.Qualifications
You hold a completed university degree, ideally in Business Informatics or Business Administration with an IT focus. You have several years of relevant experience in client management and development, in a consulting or agency environment. You already take on Profit/Loss responsibility for your accounts. Managing large accounts in digital transformation is part of your daily routine. You possess broad knowledge in digital topics (E-Banking, Digital Marketing, E-Commerce, Content Management, etc.). Ideally, you bring a certain industry depth (in Retail, Healthcare, Finance, etc.) - but this is not a must. Networking is your passion. With your friendly demeanor, especially at the executive level, you can persuade others. Through competent consulting, you strategically and economically develop client relationships. You are the "Trusted Advisor" for your accounts.Additional Information
We offer a comprehensive onboarding process, monthly update and team events, a genuine work-life balance, an open & empathetic environment, and various events for easy networking with colleagues.
We embrace the possibilities of the digital world: Home Office, Work Anywhere (in DE), and very flexible (annual) working hours, with no core working hours or general presence requirements :) At the same time, we value face-to-face interactions. Coffee or tea, sweets (Yay, there’s cake), or fruit - all of this is standard and appreciated by everyone.
Pens, paper, or writable glass walls are also available if you need a break from the digital world. Want to refresh your mind? Dive into the foosball table, PlayStation, massage table, or yoga mat. For networking and (brain) food, we have regular exchange formats, meetings, labs, skill groups, and roundtables.
More benefits for you: Volunteer Days for your charitable work, sabbaticals for your personal time off, access to online platforms for your own education, and a company pension scheme.
Not enough yet? Then invest in your education - internally or externally. We are happy to support you in this.
Sounds good? Then become a part of us and apply here, digitally of course – regardless of your gender identity or background. Diversity is important to us, and we strive to create an inclusive environment.
Please include your salary expectations and a possible start date.
And as a little reminder: please apply with your portfolio or showreel :-) – Thank you.
You may have noticed: we are #GernePerDu :) We look forward to meeting you – See you soon :)
Your Contact
Mo Kazemi
Talent Acquisition Business Partner
Merkle – a dentsu company
*It is important that you fit with us and we fit with you, regardless of your gender (m/f/d) and whether you like cake or not :-)
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