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Client Engagement Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Elsevier Sp. z o.o. Company Vollzeit

Join Elsevier Sp. z o.o. as a Client Engagement Specialist and play a pivotal role in delivering exceptional products and services that support Clinical Path Oncology. As a vital member of our Clinical Solutions team, your responsibilities will include:

  • Fostering Relationships: Cultivating connections with key stakeholders within client accounts to facilitate renewal initiatives.
  • Sales Collaboration: Introducing essential stakeholders to Account Managers to broaden sales discussions.
  • Relationship Management: Building and maintaining strong partnerships across accounts to reinforce our commitment to customer satisfaction.
  • Visibility Enhancement: Participating in regional events to boost our presence and establish thought leadership.
  • Strategic Planning: Developing collaborative plans for customer success while gaining insights into client needs to tailor strategies accordingly.
  • Performance Metrics: Identifying critical metrics to monitor progress and refine success plans as necessary.
  • Support for New Sales: Assisting in training and lead generation activities for new sales trials.

Desired Skills and Attributes:

  • Curiosity and initiative, with a readiness to ask questions to enhance outcomes.
  • Ability to operate independently as well as collaboratively within a team with minimal oversight.
  • 1-2 years of experience in client-facing roles, preferably in Customer Success or Account Management.
  • Strong communication skills with a knack for building relationships both internally and externally.
  • Excellent problem-solving capabilities, a positive demeanor, and a commitment to providing outstanding customer service.
  • Self-motivated with strong organizational, prioritization, and multitasking skills.
  • A genuine passion for delivering a premier customer experience and the ability to inspire others.

Work-Life Balance: We promote a healthy work/life balance with flexible working hours to accommodate your needs. Join our team and contribute to the delivery of exceptional customer service.