Director of Client Services

vor 3 Wochen

Munich, Bayern, Deutschland VML South Africa Vollzeit

About VML South Africa: We are a leading force in innovation and development within a rapidly changing landscape. Our legacy is built on a century of collective expertise, where creativity converges with technology, and diverse viewpoints spark inspiration. Following the merger of VMLY&R and Wunderman Thompson, we have established a new trajectory as a growth partner that embodies the essence of a creative agency, consultancy, and technology leader.

Our Global Presence: Our family spans over 30,000 professionals across more than 150 offices in 64 markets, each contributing to a culture that cherishes connection, inclusivity, and the strength of diversity. Our proficiency covers the entire customer journey, providing profound insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We offer comprehensive solutions that lead to groundbreaking outcomes.

Ideal Candidate:

As a Client Service Director at VML South Africa, you will be pivotal in connecting our international clients, internal teams, and partner networks. Your mission will be to unite these stakeholders to help our clients realize their business goals while expanding our service impact and scope within the account. You will achieve this by advising clients on their marketing and communications strategies while creating, promoting, delivering, and overseeing top-tier marketing and communications solutions to enhance revenue growth.

Key Responsibilities:
  • Assessing client objectives and challenges to identify collaborative opportunities with your Core team partners.
  • Transforming opportunities into sales to maximize client revenue and service footprint.
  • Establishing a fundamental set of KPIs for engagement on your client portfolios and ensuring strategic account planning and forecasting.
  • Mentoring and developing team members through coaching and career advancement initiatives.
  • Working closely with your Delivery Lead partner to guarantee efficient and profitable service delivery.
Qualifications:
  • A minimum of 7 years of experience managing clients in an agency environment.
  • A proven track record of driving growth within client accounts across various service dimensions.
  • Direct responsibility for revenue and gross margin performance in a professional services context.
  • A comprehensive understanding of marketing and communications service delivery.
  • Experience across diverse modern marketing domains, including brand and advertising campaigns, martech/platforms, CRM, and social media.
  • Ability to translate strategic business objectives into actionable plans and effectively communicate these to all levels of client organizations and your internal team.
  • Strong account management and client service capabilities.
  • Adept at coaching, motivating, and developing team members.
What We Offer:
  • Engagement and inspiration within one of the foremost global digital agency networks.
  • A diverse, multicultural international team.
  • Flexible working arrangements.
  • Company-sponsored cycling program.
  • Access to wellness programs.
  • Voluntary contributions to the company pension scheme.
  • Opportunities for ongoing professional and personal development.
  • Convenient location with excellent public transport access.
  • Affiliation with the WPP Network, providing further training and career advancement opportunities.

Commitment to Inclusion: At VML South Africa, we are dedicated to cultivating an inclusive work environment that is both fulfilling and career-enhancing. Our initiatives in Inclusion, Equity & Belonging, along with the VML Foundation, underscore our commitment to making a positive impact in our communities and beyond. Our workforce is the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who not only drive marketing but also foster meaningful experiences that resonate in every interaction.

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