Customer Success Intern

vor 6 Monaten

Frankfurt am Main, Deutschland Moonfare GmbH Vollzeit

Private equity funds have long been one of the most attractive investment opportunities, outperforming public market benchmarks, like the S&P 500. But these funds have also been difficult or impossible to access, especially for individuals. Onerous paperwork, high investment minimums (~€10m) and difficulty picking a fund have all been hurdles that kept individuals out. Access has always been dominated by institutions or a select few. Enter Moonfare.

Moonfare is revolutionising access to private equity using a fully digital platform that provides qualified investors access to selectively vetted top-performing funds within 15 minutes and at minimums as low as €50,000. Moonfare provides investors with innovative reporting and the potential to trade their stakes in funds using our Secondary Market. We are introducing never before seen transparency and liquidity to private equity, and with our ongoing expansion across key markets in Europe and Asia, we are enabling investors around the world to reach further.

The Moonfare team brings together individuals with a wealth of different backgrounds, from leading investment and private banks and private equity fund managers to disruptive tech startups, leading newspapers and top law firms. Moonfarians strive to keep growing and want to challenge the status quo while working as a team to deliver innovative solutions and the Moonfare vision.

**Intern - Customer Success**

(BERLIN BASED, no visa & relocation support available)

We are seeking a bright, detail-oriented, and dynamic Intern to join our Customer Success team. Within the Internship Program, you will help on-board new investors and service existing ones. You will get first-hand insight into the full sales cycle and into how fund operations work. You will own investor conversations and help prepare collateral that excites them and makes Moonfare's story even more visible. With an already highly experienced team onboard, you can also expect on the job coaching and professional growth.

**You will**:

- Collaborate and support the team in responding to inquiries/issues raised by investors in a timely manner, coordinating with relevant internal parties as required
- Help onboard our investors to the platform, guiding them through our streamlined process
- Process and review investor subscriptions in accordance with the funds offering documents
- Assist with monitoring payment activity from the investors on an ongoing basis to confirm movement of funds
- Assist the team with ad hoc tasks and research

**The next Moonfarian**:

- A strong work ethic and an even better team-work mentality
- A genuine desire to change the way people invest and to be part of a leading startup driving this change
- Excellent verbal, written, and interpersonal communication skills (English and German)
- Strong analytical background, attention to detail along with structured organization and planning skills.
- Ability to work under pressure and to manage and deliver to deadlines.
- A strong academic profile - whether you have graduated or are close to graduating

**Invest in yourself**:

- **Ownership**: All team members are empowered to bring ideas, make decisions and have impact. Participate in our equity program and share in our success.
- **Transparency**: Everyone at Moonfare is regularly updated on strategic progress, KPI tracking, product updates and changes.
- **Growth**: Not only will you grow in your role, you also have access to an individual growth budget of €1,500 or 2% of base salary (whichever is higher, FTEs only).
- **Flexibility**: Work on your terms, by leveraging our hybrid-office arrangement. No minimums or maximums.
- **Diversity**: Our Diversity Committee ensures we hold ourselves accountable and continuously improve our D&I initiatives.

We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We're committed to developing an inclusive and safe culture where everyone — regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity — knows that they are an integral part of the team and can bring their full potential to their work.

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