Cloud Customer Success Professional
vor 1 Monat
At OVHcloud, we are seeking a talented Cloud Customer Success Professional to join our team. In this role, you will play a critical part in securing adoption and driving customer satisfaction.
The estimated salary for this position is around $80,000 - $120,000 per year, depending on your experience and qualifications.
About the RoleAs a Cloud Customer Success Professional at OVHcloud, your primary responsibility will be to ensure that our customers achieve their goals and objectives by providing exceptional support and guidance throughout their journey with us.
- You will work closely with cross-functional teams to understand customer needs and develop tailored solutions to address them.
- You will identify opportunities for growth and expansion, working closely with sales teams to upsell and cross-sell OVHcloud's services.
- You will build strong relationships with customers, acting as a trusted advisor and advocate within the company.
- You will monitor customer health and proactively address any issues or concerns that may arise.
We are looking for an experienced professional with a passion for delivering exceptional customer experiences. The ideal candidate will have:
- A proven track record of success in customer-facing roles, preferably in the IT industry.
- Strong knowledge of cloud computing and its benefits.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Familiarity with CRM systems and other tools used in customer success roles.
- Fluency in English (B2 level required) and German (C1 level desired).
In addition to a competitive salary and bonus structure, we offer a range of benefits, including:
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance and retirement plan.
- Access to cutting-edge technology and training resources.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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