Customer Success Manager

vor 3 Monaten

Frankfurt, Deutschland OVHcloud Vollzeit

Customer Success Manager M/F/X

Within your #OneTeam

You will be in charge to secure adoption and drive customer satisfaction You will build customer loyalty to fight churn You will reduce Time-to-Value for OVHcloud’s customers You will increase account income through cross-selling & upselling You will bring the voice of the customer and advocate him within OVHcloud

Your main responsibilities

Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers. Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process. Customer Advocacy: act as an advocate for the customer within OVHcloud. Onboarding on new services: help customers get started with the product or service by providing trainings and resources. Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud’s services, while reducing time to value from their investment.

Your future impact

In 6 months

You will complete onboarding et training to be able to pitch OVHcloud’s solution. You will manage a portfolio of customers: support them on a daily basis in using the product or service You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts You will take part to internal projects and contribute to team meetings


And in 1 year

You will develop and enforce your customers' interactions You will become a CSM Referent to at least one Sales’ cluster You will lead international OVHcloud's initiatives You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features You will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with you customers

x

Skills required

You are customer centric, and you have a demonstrable experience Customer-facing interactions.

You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualization) and know the benefits and challenges of moving to the cloud

You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair

You have communication skills in German (at least C1) and English (B2 level required)

You are dedicated and want to have a positive impact on your internal and/or external contacts

You know how to evaluate and control the risk and manage situations of conflict

You are organized, disciplined, and have a good team spirit

You collaborate easily with cross-functional teams

You are autonomous and know how to take initiative

You have a curious mind and be comfortable with financial concepts, numerous communication and CRM too

That's a plus

You have vertical & sector knowledge You have an ITIL certification

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