Customer Success Specialist
vor 5 Monaten
-About Us:
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services. Our success is based on the strategic value we bring to our customers and customer experience is vital to build long-term relationships and profitability, creating a differentiated brand and credibility in the market. Ensuring customers maximize value at the point of use and can easily access information, to drive decisions is critical to our strategy and business objectives.
About our Team:
Our Customer Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms. The partnership between Sales and Sales Support can be very diverse to meet each customer’s needs. Their relationship allows sellers to focus on sales while sharing the load of regular maintenance. This close-knit team has members that have been with RELX for decades and know all the ins and outs of Risk and beyond. From contracts and account set up to product support and billing, Sales Support consults; enters requests according to internal processes; develops processes for current and new procedures; and tracks and communicates these projects both internally and externally.
About the Job:
We are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximize the value from relationships and services to achieve their business goals.
Key Accountabilities:
- Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models, by engaging in value-based conversations and by being the glue between customer and ICIS- Working effectively with account managers to ensure an excellent Customer experience, aiming to improve retention, Customer satisfaction and adoption of ICIS products- Developing a comprehensive understanding of your accounts and opportunities for engagement; Work cross functionally to ensure they are impactful and valuable engagements- Establishing relationships with Customer contacts and take ownership of delivering engagements as is appropriate with each. Capitalize on these relationships to help identify white space and growth opportunities- Use data to drive effective engagements and monitor impact on Customer behavior- Work collaboratively as part of the Customer Success team and support incoming projects as they might arise- Build stakeholder maps, identify customer personas, and customer workflows- Gather and share customer feedback to the wider organization. Deliver value statements and testimonials by providing extra value to our customer and leverage relationships- Drive innovation to improve the way we work and collaborate with other teams
Skills and Behaviors:
- Excellent written and verbal communication skills in English and German (B2 or more)- Able to take initiatives, to work on your own as well as part of a team, and be able to work with mínimal supervision managing multiple deadlines- Possess excellent time and project management skills- Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes- A positive/’can do’ attitude and a passion for delivering exceptional customer service- Self-motivated, highly organized, and able to prioritize and multitask- Passionate about delivering a world-class customer experience- Enthusiastic and creative with the ability to inspire others and our customers- Committed to continuous learning and performance improvement- Have a clear vision of what you want to achieve and be willing to make mistakes and grow from the process- 3-5 years of Customer facing experience, ideally in a Customer Success or Account Manager position- Excellent team player with a willingness to collaborate to achieve crucial objectives. Ability to quickly adapt to changes
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
- At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record
-
Customer Success Specialist
vor 7 Monaten
Frankfurt am Main, Deutschland Risk Solutions VollzeitPosition: Customer Success Specialist Report to: Senior Regional Customer Success Manager Location: Frankfurt Language requirements: Fluent English; bi-lingual in Portuguese, French, Spanish preferred. About ICIS: ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive,...
-
Customer Success Specialist
vor 2 Wochen
Frankfurt am Main, Deutschland Digital Realty Vollzeit**Your role** By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational...
-
Customer Success Specialist
vor 7 Monaten
Frankfurt am Main, Deutschland Digital Realty VollzeitWir arbeiten im direkten Auftrag von Digital Realty und verrechnen keine Vermittlungsgebühr._ **Was diese Position zu bieten hat**: Interessante Branche Attraktive und leistungsgerechte Vergütung Flexibles Gleitzeitmodell Benefits für Deine Work-Life-Balance **Interessiert? Dann buche jetzt einen Call mit uns!** Für unseren Kunden **Digital Realty**...
-
Customer Success Specialist
vor 7 Monaten
Frankfurt am Main, Deutschland leitzcloud by vBoxx VollzeitWillkommen bei leitzcloud by vBoxx! Wir suchen für unser Team in der leitzcloud-Zentrale in Frankfurt einen **begeisterungsfähigen und kommunikativen Customer Success Specialist (M/F/d)**. Du bist die Anlaufstelle für neue und bestehende leitzcloud-Kunden für alle (technischen) Fragen. Dafür erhältst Du von uns einen direkten Einblick in die...
-
Customer Success Specialist
vor 7 Monaten
Frankfurt am Main, Deutschland leitzcloud by vBoxx VollzeitWillkommen bei leitzcloud by vBoxx! Wir suchen für unser Team in der leitzcloud-Zentrale in Frankfurt einen **begeisterungsfähigen und kommunikativen Customer Success Specialist (M/F/d)**. Du bist die Anlaufstelle für neue und bestehende leitzcloud-Kunden für alle Fragen. Dafür erhältst Du von uns einen direkten Einblick in die Cloud-Welt und den...
-
Customer Success Director
vor 2 Monaten
Frankfurt am Main, Deutschland Kore.ai, Inc. VollzeitKore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over **150 Fortune 2000 companies** from banking, insurance, healthcare, telecom, retail,...
-
Customer Success Executive
vor 1 Woche
Frankfurt am Main, Deutschland Risk Solutions VollzeitICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimise the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and...
-
Customer Success Representative
vor 2 Wochen
Frankfurt am Main, Deutschland Schlafender Hase GmbH Vollzeit**Your mission**: Your extensive knowledge and problem-solving as well as analytical skills will enhance customer engagements in the Customer Success dept. and responsible of the Onboarding and support with focus on the Europe region but also globally. **Your daily tasks are but not limited to**: - Managing customer contractual and technical...
-
Customer Success Executive
vor 7 Monaten
Frankfurt am Main, Deutschland Cisco Systems Vollzeit**Who You’ll Work With** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to...
-
Customer Success Agent
vor 7 Monaten
Frankfurt am Main, Deutschland Inyova Vollzeit**Your role**: As part of our Customer Success team, you will work side-by-side with about 3-5 colleagues to support our impact investors. You will answer all impact investing-related questions and get people excited about making a change by sustainably investing with Inyova. As a Customer Success Agent at Inyova, you should be: - Fully proficient in...
-
Customer Success Associate
vor 2 Wochen
Frankfurt am Main, Deutschland LSEG (London Stock Exchange Group) VollzeitAssociate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s...
-
Customer Success Manager
vor 2 Wochen
Frankfurt, Deutschland PROS VollzeitAs a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...
-
Marketing Specialist
vor 3 Wochen
Frankfurt am Main, Deutschland NEWELL Vollzeit**Stellenbeschreibung**: Position title: Marketing Specialist - Brand & Customer Activation (M/F/d) Location: Hamburg or Frankfurt area, Germany (hybrid working system) Reports to: Marketing Comms & Activation Manager Contract type: Permanent, full-time Job summary As a Marketing Specialist - Brand & Customer Activation you will be accountable for supporting...
-
Customer Support Specialist
vor 8 Monaten
Frankfurt am Main, Deutschland Give A Grad A Go VollzeitA great starting salary of €35,000 - The opportunity to work for a global FinTech firm - Hybrid working opportunities **Please note, the salary is €35,000.** **Company profile - Finance SaaS** In this Client Services job for fluent German speakers, you will be joining the London offices of a global finance SaaS company. Its market-leading due...
-
Customer Success Manager
Vor 7 Tagen
Frankfurt, Deutschland CitNOW Group VollzeitAbout the roleTo support our exciting growth plans in the DACH region, we are expanding our team in Germany and are excited to hire a Customer Success Manager to join us! This is a remote role, involving occasional travel to customer sites and our office in Germany.The Customer Success Manager will be a key member of the Customer Success Team, playing a...
-
Customer Service Expertise Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Ambu GmbH VollzeitAmbu GmbH has been at the forefront of bringing innovative solutions to life since 1937. Today, millions of patients and healthcare professionals worldwide rely on our cutting-edge single-use endoscopy, anaesthesia, and patient monitoring solutions for their efficiency, safety, and performance.Our commitment to delivering high-quality products that...
-
Customer Experience Specialist
vor 7 Monaten
Frankfurt am Main, Deutschland Air Canada Vollzeit**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Whether assisting our guests at check-in or gate locations, our Customer Experience Specialists play an...
-
Customer Experience Specialist
vor 2 Wochen
Frankfurt am Main, Deutschland Air Canada Vollzeit**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Whether assisting our guests at check-in or gate locations, our Customer Experience Specialists play an...
-
Freelancer - Customer Success Support (All Genders)
vor 8 Monaten
Frankfurt am Main, Deutschland Lionstep AG Vollzeit**Job-Zusammenfassung**: Um als Unternehmen die besten Fach - und Führungskräfte für sich gewinnen zu können, reichen heutzutage klassische Stellenanzeigen (Post & Pray) alleine nicht mehr aus. Mehr denn je, gilt es als Unternehmen, sich als attraktive:r Arbeitgeber:in zu positionieren und sich so bei passenden Kandidaten:innen zu bewerben. Genau da...
-
Vice President of Support
vor 7 Monaten
Frankfurt am Main, Deutschland DOSarrest VollzeitWe love what we do and live our mission. That's exactly what we want to inspire you with. Come on board and join the Link11 team: With you, we want to help our customers succeed in the digital world of the future! **Your future challenges**: - Develop and implement a strategic vision and roadmap for support and customer success initiatives that align with...
