Customer Success Expert

vor 2 Stunden


Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

About the Role

We are seeking an experienced Customer Success Expert to join our team in Frankfurt. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the best possible service.

Your Key Responsibilities

  • Manage customer relationships and develop tailored solutions to meet their needs.
  • Work closely with internal teams to ensure seamless delivery of services and resolve any issues promptly.
  • Continuously monitor and improve operational processes to enhance customer satisfaction.
  • Analyze customer data to identify trends and areas for growth.

Your Profile

  • Bachelor's degree in Business Administration, Engineering, or equivalent.
  • Minimum 5 years' experience in international environments and dealing with international customers.
  • Proven track record in data center or telecommunications sectors.
  • Excellent communication and interpersonal skills with a high customer focus.
  • Fluent in German and English.

What We Offer

  • A competitive salary of €60,000 - €80,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, pension plan, and generous vacation time.
  • Ongoing training and development opportunities to support your career growth.
  • The chance to work with a dynamic and supportive team in a fast-paced environment.

About Us

Digital Realty is a leading provider of carrier- and cloud-neutral data center services. Our global platform, PlatformDIGITAL, offers customers a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.



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