Customer Success Expert
vor 2 Stunden
About the Role
We are seeking an experienced Customer Success Expert to join our team in Frankfurt. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the best possible service.
Your Key Responsibilities
- Manage customer relationships and develop tailored solutions to meet their needs.
- Work closely with internal teams to ensure seamless delivery of services and resolve any issues promptly.
- Continuously monitor and improve operational processes to enhance customer satisfaction.
- Analyze customer data to identify trends and areas for growth.
Your Profile
- Bachelor's degree in Business Administration, Engineering, or equivalent.
- Minimum 5 years' experience in international environments and dealing with international customers.
- Proven track record in data center or telecommunications sectors.
- Excellent communication and interpersonal skills with a high customer focus.
- Fluent in German and English.
What We Offer
- A competitive salary of €60,000 - €80,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, pension plan, and generous vacation time.
- Ongoing training and development opportunities to support your career growth.
- The chance to work with a dynamic and supportive team in a fast-paced environment.
About Us
Digital Realty is a leading provider of carrier- and cloud-neutral data center services. Our global platform, PlatformDIGITAL, offers customers a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
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