Customer Success Specialist
vor 5 Monaten
Position: Customer Success Specialist
Report to: Senior Regional Customer Success Manager
Location: Frankfurt
Language requirements: Fluent English; bi-lingual in Portuguese, French, Spanish preferred.
About ICIS:
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services. Our success is based on the strategic value we bring to our clients and customer experience is vital to build long-term relationships and profitability, creating a differentiated brand and credibility in the market. Ensuring customers maximize value at the point of use and can easily access information, to drive decisions is critical to our strategy and business objectives.
About our Team:
Our Customer Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms.
About the Role:
We are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximize the value from relationships and services to achieve their business goals.
Key Accountabilities:
- Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models, by engaging in value-based conversations and by being the glue between customer and ICIS- Working effectively with account managers to ensure an excellent client experience, aiming to improve retention, client satisfaction and adoption of ICIS products- Developing a comprehensive understanding of your accounts and opportunities for engagement; Work cross functionally to ensure they are impactful and valuable engagements- Establishing relationships with client contacts and take ownership of delivering engagements as is appropriate with each.- Work collaboratively as part of the Customer Success team and support incoming projects as they might arise- Gather and share customer feedback to the wider organization. Deliver value statements and testimonials by providing extra value to our customer and leverage relationships- Drive innovation to improve the way we work and collaborate with other teams
Skills and Behaviors:
- Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes- Able to take initiatives, to work on your own as well as part of a team, and be able to work with mínimal supervision managing multiple deadlines- 3-5 years of client facing experience, ideally in a Customer Success or Account Manager position- Able to communicate with and influence stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organization- Excellent problem-solving skills and ability to exercise initiatives- Excellent communication skills with a positive/’can do’ attitude and a passion for delivering exceptional customer service- Self-motivated, highly organized, and able to prioritize and multitask- Passionate about delivering a world-class customer experience- Enthusiastic and creative with the ability to inspire others and our customers
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
- At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviours that will make the difference in our team. It starts with drive and the desire to achieve, succeed, and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch._
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genet
-
Customer Success Specialist
vor 5 Monaten
Frankfurt am Main, Deutschland Digital Realty VollzeitWir arbeiten im direkten Auftrag von Digital Realty und verrechnen keine Vermittlungsgebühr._ **Was diese Position zu bieten hat**: Interessante Branche Attraktive und leistungsgerechte Vergütung Flexibles Gleitzeitmodell Benefits für Deine Work-Life-Balance **Interessiert? Dann buche jetzt einen Call mit uns!** Für unseren Kunden **Digital Realty**...
-
Customer Success Specialist
vor 5 Monaten
Frankfurt am Main, Deutschland leitzcloud by vBoxx VollzeitWillkommen bei leitzcloud by vBoxx! Wir suchen für unser Team in der leitzcloud-Zentrale in Frankfurt einen **begeisterungsfähigen und kommunikativen Customer Success Specialist (M/F/d)**. Du bist die Anlaufstelle für neue und bestehende leitzcloud-Kunden für alle (technischen) Fragen. Dafür erhältst Du von uns einen direkten Einblick in die...
-
Customer Success Specialist
vor 5 Monaten
Frankfurt am Main, Deutschland leitzcloud by vBoxx VollzeitWillkommen bei leitzcloud by vBoxx! Wir suchen für unser Team in der leitzcloud-Zentrale in Frankfurt einen **begeisterungsfähigen und kommunikativen Customer Success Specialist (M/F/d)**. Du bist die Anlaufstelle für neue und bestehende leitzcloud-Kunden für alle Fragen. Dafür erhältst Du von uns einen direkten Einblick in die Cloud-Welt und den...
-
Technical Customer Success Expert
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our Customer Success team and ensuring a seamless experience for our customers.Your ResponsibilitiesProvide technical expertise to the Customer...
-
Technical Customer Success Expert
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our Customer Success team and ensuring a seamless experience for our customers.Your ResponsibilitiesProvide technical expertise to the Customer...
-
Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
-
Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
-
Customer Success Expert
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...
-
Customer Success Expert
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...
-
Customer Success Expert
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs to enhance the customer's operational...
-
Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the end-to-end delivery of operational...
-
Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the end-to-end delivery of operational...
-
Customer Success Professional
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist at Digital Realty, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs focused on enhancing the...
-
Technical Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...
-
Technical Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...
-
Customer Success Professional
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist at Digital Realty, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure that contractually agreed services are delivered to our clients. You will be accountable for the end-to-end delivery of operational services, managing the customer interface across internal...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
-
Customer Success Strategist
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland iVE VollzeitAbout the RoleWe are seeking a seasoned professional to drive the success of our customers in the financial services and digital assets market. As a Customer Success Manager, you will play a critical role in delivering our product and building strategic partnerships with our clients.Key ResponsibilitiesDevelop and execute expansion and adoption strategies to...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will drive the success of our customers on the Workiva platform. Your primary responsibility will be to manage the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.Key Responsibilities:Drive customer...
