Customer Success Business Development Manager
Vor 2 Tagen
We are seeking a (Senior) Customer Success Business Development Manager to join our team at iVE, a global digital asset infrastructure for financial institutions and enterprises. As a (Senior) Customer Success Business Development Manager, you will play a crucial role in delivering our product to the customer.
About the Role- You will engage our customers to build an effective strategic partnership by driving and executing expansion and adoption activities, demonstrating technical best practices, and building and developing new relationships.
- You will drive annual recurring revenue (ARR) through expansion and success planning activities.
Key Responsibilities:
- You present our team at the customer's top management level to identify the strategic business outcomes (e.g., target operating model, etc.)
- You apply a deep understanding of customer business to match products and services that will allow them to achieve the identified business outcomes or transformation.
- You accompany customers from the first kick-off through the onboarding phase to the global roll-out of our platform
- You coordinate functional and technical specialists within our and customer organizations, to deliver activities that will improve adoption levels
- You analyze customer needs and influencing factors and advise customers on the development of ideas and concepts for the use of our software
- You are responsible for conducting webinars and workshops on-site or online
- You will drive us forward with your ideas for the further development of our platform
- Bachelor's degree in business, finance, or a related field
- You have at least 3 years of relevant experience in project management
- You have excellent communication and interpersonal skills
- You have a strong customer orientation and are eager to work in a team or can manage projects by yourself
- You have a hands-on mentality and the ability to prioritize different topics
- You have good analytical skills, a structured way of working and the drive to constantly improve yourself
- You are fluent in German and English
- Familiarity with financial services and digital assets is a plus
- Salary: Our competitive minimum fixed salary is €5,417 per month, depending on experience, with a bonus on top.
- Culture: We offer a great culture with low hierarchies, strong commitment, and many opportunities to celebrate. Everyone can develop ideas and contribute to the company.
- Learning Opportunities: We want to shape the future financial market with our product and have many demanding tasks. You can learn a lot from us and we also want to learn from you.
- Digital Work Environment: Professional business equipment and remote/hybrid work.
- Fun and Social Events: We have monthly and yearly events where you will get to know your colleagues outside of the work environment. We love to share amazing moments.
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