Vice President of Support

vor 6 Monaten

Frankfurt am Main, Deutschland DOSarrest Vollzeit

We love what we do and live our mission. That's exactly what we want to inspire you with. Come on board and join the Link11 team: With you, we want to help our customers succeed in the digital world of the future

**Your future challenges**:

- Develop and implement a strategic vision and roadmap for support and customer success initiatives that align with the overall company goals and objectives.
- Lead and manage a high-performing team of support engineers, customer success managers, and technical account managers to deliver best-in-class support and customer success services.
- Foster a culture of customer-centricity, continuous improvement, and innovation within the support and customer success organizations.
- Establish and maintain strong relationships with key customers, understanding their unique needs, and ensuring their satisfaction and loyalty.
- Monitor and analyze customer feedback, metrics, and data to identify areas for improvement and drive process enhancements.
- Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure a seamless customer experience and drive product adoption.
- Develop and implement training and development programs to enhance the skills and capabilities of the support and customer success teams.
- Stay up-to-date with industry trends, emerging technologies, and best practices in support and customer success.
- Provide thought leadership and actively participate in industry events and forums.

**Your Skills**:

- Bachelor's degree in Computer Science, Business Administration, or a related field.
- 7+ years of experience in customer support, customer success, or a related role, with a proven track record of leadership and management.
- Experience in Production environment management and uptime awareness.
- Basic understanding of the cyber (specifically WAF/DDoS) industry, including technologies, trends, and best practices.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
- Demonstrated ability to develop and execute strategic plans, drive initiatives, and achieve results.
- Strong analytical and problem-solving skills, with a continuous improvement mindset.
- Ability to work collaboratively in a fast-paced, dynamic environment.

**We are Link11**:

- We live our startup mentality at heart. The professional framework gives us the growth and stability of Link11- founded in 2005. We are still strong today working alongside the founders and the management team.
- We are full of energy, have short decision-making paths and bring changes directly on the way.
- We live a positive, interactive and appreciative working atmosphere in which all employees can contribute.
- We encourage the further development of our employees.
- We are willing to leave our comfort zone for innovation and improvement because we want to be the best in the market.
- We have received several awards for our forward-looking solutions.

**Link11 is the right place for you**:

- Become part of a highly motivated team in which we treat each other with respect.
- Meet your colleagues at eye level. We are all equal and without barriers.
- Live and develop your strengths in a friendly atmosphere.
- Organise yourself in a flexible working model, because you are more than just your job.
- Lead us to success with your skills.
- Community is the trump card: team events, sundowners, after work parties bring us together (also internationally).
- Taking care of our team doesn't end at the coffee machine or a filled fruit basket
- Look forward to interesting benefits such as fitness, JobRad, support for daycare fees and much more. We are cooperation partners of national and international associations and authorities.

We look forward to getting to know you and learning more about you as a person and your professional career.

**Link11 GmbH**
Lindleystrasse 12

D-60314 Frankfurt am Main

  • Vice President, Financial Crime, First Line of

    vor 5 Monaten

    Frankfurt am Main, Deutschland NatWest Group Vollzeit

    Customer Service & Operations, Customer Vice President, Financial Crime, First Line of Defence - Frankfurt am Main, Germany- Permanent- Full Time#R-00228147

  • Vice President Risk

    vor 4 Wochen

    Frankfurt am Main, Deutschland Selby Jennings Vollzeit

    Unser Kunde, eine große internationale Bank, die sich im Wachstum befindet, sucht nach einem Vice President, um ihr Risiko-Team in Eschborn, bei Frankfurt, zu verstärken. Hauptaufgaben: Unterstützung des Head of Risk Management bei der Entwicklung und Implementierung von Risiko-Strategien Durchgehende Überwachung des Unternehmensrisikos in Anbetracht...

  • Vice President, Customer Due Diligence

    vor 5 Monaten

    Frankfurt am Main, Deutschland NatWest Group Vollzeit

    Customer Service & Operations, Customer Vice President, Customer Due Diligence - Frankfurt am Main, Germany- Permanent- Full Time#R-00227621

  • Vice President

    vor 6 Monaten

    Frankfurt am Main, Deutschland Uncommon People Vollzeit

    **For our client, a premium car manufacturer from China, we are searching for a Vice President in Frankfurt, Germany.** **Responsibilities**: - Expert in overall facet of Automotive Operations such as DND, Aftersales, Strategic planning for expansion et al. - Assist the CEO or the country director to manage the company's daily operations and promote the...

  • Vice President Risk

    vor 2 Monaten

    Frankfurt, Deutschland Selby Jennings Vollzeit

    Unser Kunde, eine große internationale Bank, die sich im Wachstum befindet, sucht nach einem Vice President, um ihr Risiko-Team in Eschborn, bei Frankfurt, zu verstärken. Hauptaufgaben: Unterstützung des Head of Risk Management bei der Entwicklung und Implementierung von Risiko-Strategien Durchgehende Überwachung des Unternehmensrisikos in Anbetracht...

  • Vice President, Continental Europe Cash Sales

    vor 2 Monaten

    Frankfurt am Main, Deutschland BlackRock Investments Vollzeit

    **Vice President, Continental Europe Cash Sales**: **Location**: **Frankfurt am Main, Hesse** Category: **Sales/ Business Development** Job Requisition #**:R245693** Date posted**:Sep. 27, 2024

  • Risk Management Vice President

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Goldman Sachs Vollzeit

    Risk Management RoleAt Goldman Sachs, we are seeking a highly skilled Risk Management Vice President to join our team. As a key member of our Risk division, you will be responsible for developing and implementing comprehensive processes to monitor, assess, and manage the risk of expected and unexpected events that may have an adverse impact on the firm.Key...

  • Vice President

    vor 6 Monaten

    Frankfurt am Main, Deutschland Elevate Partners Vollzeit

    Posted by - Diarmuid Clancy- Director We have partnered with a European Infrastructure Equity fund who are hiring a Vice President in Frankfurt. You will work as part of the European investment team andinvest in sectors such as Energy transition, Digital infra and Sustainability. **Role Responsibilities**: - Contribute to the sourcing efforts in Europe,...

  • Head of Outsourcing Controlling, Oversight and Reporting, Vice President

    vor 2 Wochen

    Frankfurt am Main, Deutschland State Street Corporation Vollzeit

    Teamleiter / Head of Outsourcing Controlling/Oversight/Reporting im Bereich IAIS Tax Services / Vice President (m/w/d) bei einem der größten Finanzdienstleister der Welt Für unseren Bereich Investment Administration Insourcing Services (IAIS) Tax Services bei der State Street Bank International GmbH (SSBI) suchen wir ab sofort einen ...

  • Vice President Leitung Finanzierungsportfolio Luft- und Seeschifffahrt

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland ING Deutschland Vollzeit

    ÜberblickWir suchen einen erfahrenen Vice President Leitung Finanzierungsportfolio Luft- und Seeschifffahrt für unser Team in Frankfurt. Als Teil von ING Wholesale Banking Deutschland, einem der führenden Unternehmenskundengeschäfte in Deutschland, bist du verantwortlich für die Leitung unseres Finanzierungsportfolios für Luft- und Seeschifffahrt....

  • Senior Vice President, Fund/Client Accounting Director

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION Vollzeit

    Unlock Your Potential in a Dynamic RoleBNY Mellon is seeking a seasoned professional to join our Real Estate Fund Accounting team as a Senior Vice President, Fund/Client Accounting Manager. This hybrid role is located in Frankfurt and offers a unique opportunity to lead teams, drive process improvements, and collaborate with clients and stakeholders.Key...

  • Regulatory Affairs Vice President

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Goldman Sachs Vollzeit

    OUR IMPACTAt Goldman Sachs, we are committed to fostering a culture of compliance that helps to strengthen our firm's reputation and prevent, detect, and mitigate compliance, regulatory, and reputational risk. As a key member of our Compliance team, you will play a critical role in assessing our firm's compliance, regulatory, and reputational risk;...

  • Alternative Title for Senior Vice President, Fund/Client Accounting Manager

    vor 3 Minuten

    Frankfurt am Main, Hessen, Deutschland THE BANK OF NEW YORK MELLON CORPORATION Vollzeit

    Senior Vice President, Fund/Client Accounting ManagerBecome a key member of our team as we lead the way in asset management and banking.About the RoleWe are seeking a highly experienced Senior Vice President, Fund/Client Accounting Manager to join our Real Estate Fund Accounting team in Frankfurt. This role is hybrid and offers an exciting opportunity to...

  • Vice President, Compliance

    vor 5 Monaten

    Frankfurt am Main, Deutschland The Bank of New York Mellon Corporation Vollzeit

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...

  • Vice President Data Centre Contruction Emea

    vor 6 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    Vice President Data Centre Contruction EMEA Equinix is the world’s digital infrastructure company, operating 248+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...

  • Gfcc Payments Advisory

    vor 4 Wochen

    Frankfurt am Main, Deutschland JPMorganChase Vollzeit

    **JOB DESCRIPTION** Join us as a Compliance, Conduct and Operational Risk (CCOR) Vice President who will partner with Line of Business and global/regional Compliance teams, as well as Internal Audit, Operational Risk and other Control functions. This position is a chance to demonstrate your knowledge and experience in financial crime compliance supporting a...

  • Vice President Autonomous Mobile Robotics

    vor 5 Monaten

    Frankfurt am Main, Deutschland aquitas GmbH Vollzeit

    Vice President Autonomous Mobile Robotics (AMR) **AQUITAS** spezialisiert sich auf die **Personalberatung und -vermittlung**. Alle unsere Stellenangebote sind somit **unbefristet und in Festanstellung** bei unseren Kunden zu verstehen. Durch die enge Zusammenarbeit mit den Unternehmen können wir dich ideal **beim Bewerbungsprozess begleiten** und dir...

  • Vice-President

    vor 1 Monat

    Frankfurt am Main, Deutschland ING Deutschland Vollzeit

    h1> Vice President Portfolio Management – Projektfinanzierung Energy Sector (w/m/d) am Standort Frankfurt ING Wholesale Banking Germany steht für das Firmenkundengeschäft der ING Deutschland. Über die klassische Unternehmensfinanzierung hinaus, beraten wir unsere Firmenkunden bei nachhaltigen und innovativen Finanzierungsprojekten – mit...

  • Global Vice President

    vor 2 Monaten

    Frankfurt am Main, Deutschland ING Deutschland Vollzeit

    Indem wir als globale Bank das Leben von Millionen Menschen berüUnd indem wir dank unserer Start-up-Mentalitäals unbanky Bank.Vice President Portfolio Management – Projektfinanzierung Telecom Media and Technology (w/m/d) am Standort FrankfurtING Wholesale Banking Germany steht fümit Start-up-Esprit und dem Anspruch, immer einen Schritt voraus zu sein. r...

  • Vice President für Projektfinanzierung im TMT-Sektor

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland ING Deutschland Vollzeit

    Deine RolleWir suchen einen erfahrenen Finanzexperten, der unsere Projektfinanzierung im TMT-Sektor leiten kann. Als Vice President wirst du für die Entwicklung und Umsetzung von Finanzierungsstrategien verantwortlich sein. Du wirst eng mit unseren Kunden zusammenarbeiten, um ihre Finanzierungsbedürfnisse zu verstehen und zu erfüllen.Deine...