Customer Success Specialist
vor 6 Monaten
Willkommen bei leitzcloud by vBoxx
Wir suchen für unser Team in der leitzcloud-Zentrale in Frankfurt einen **begeisterungsfähigen und kommunikativen Customer Success Specialist (M/F/d)**. Du bist die Anlaufstelle für neue und bestehende leitzcloud-Kunden für alle (technischen) Fragen. Dafür erhältst Du von uns einen direkten Einblick in die Cloud-Welt und den B2B-Markt, während Du leitzcloud aus erster Hand kennenlernst und verbesserst.
**Wer sind wir?**
leitzcloud by vBoxx ist ein deutscher Cloud-Speicher und Synchronisationsdienst für Unternehmen. Unser Fokus liegt auf Datenschutz und Datensicherheit, wobei die Daten der Kunden konform nach der Datenschutz-Grundverordnung (DSGVO) der Europäischen Union auf eigenen Servern in deutschen Rechenzentren gespeichert werden. Neben der Datensicherheit setzen wir einen starken Fokus auf unsere Kunden und stehen gern mit einer helfenden Hand zur Verfügung. Genau dafür brauchen wir Dich
**Deine Aufgaben**:
- Unterstützung für eingehende und ausgehende Kommunikation mit leitzcloud-Kunden aus der D/A/CH-Region
- Technischer Support für unsere leitzcloud-Kunden
- Verbesserung der User Experience im Sinne des Customers
- Zusammenarbeit mit internen Abteilungen, um die Erfüllung der Kundenanforderungen voranzubringen
- Verbesserung unserer Managementsysteme und Produkt-Websites
**Dein Profil**:
- Ausgeprägte Kundenorientierung
- Bachelor-Abschluss (oder Äquivalent) und/oder Berufserfahrung in einem verwandten technischen Bereich
- Du sprichst und schreibst sicher Deutsch (Wort und Schrift) und Englisch
- Hervorragendes aktives Zuhören und Problemlösungsfähigkeiten
- Sehr selbstständig und organisiert
**Was wir Dir bieten**:
- Minijob oder Teilzeitbeschäftigung (10 - 24 Std.)
- Ein junges, dynamisches und lebendiges Arbeitsumfeld
- Einführung in Deine Position bei unserem IT-Partner vBoxx in Den Haag, Holland
- Regelmäßige Teamevents und Firmenfeiern
- Interessantes, eigenverantwortliches Arbeiten mit flachen Hierarchien und Gestaltungsspielraum
- Attraktives Gehalt und ein krisenfester Arbeitsplatz
- Umfassende Erfahrung im B2B-Cloud-Markt
**Sekundäre Vorteile**:
- Budget für die berufliche Weiterentwicklung
- Zusätzliche Urlaubstage
- Weihnachtspaket
**Enthusiastisch? Sende uns Deinen Lebenslauf zu und teile uns in 3 Sätzen mit, warum Du für uns arbeiten möchtest.**
- Keine Recruiter/ Headhunter
- Art der Stelle: Teilzeit, Minijob, Werkstudent
Arbeitszeiten:
- 8-Stunden-Schicht
- Keine Wochenenden
- Montag bis Freitag
- Tagschicht
Leistungen:
- Firmenevents
- Homeoffice
- Kostenlose Getränke
- Mentoring-Programm für Mitarbeiter
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Zusätzliche Urlaubstage
Sprache:
- Deutsch (Erforderlich)
Arbeitsort: Vor Ort
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