Multilingual Customer Care Representative Working Student
vor 2 Monaten
To reach our goal we are looking for a highly driven and enthusiastic Customer Care Representative Working Student to join our team in Germany and support our customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on nights and weekends. Let's power the future together
As an on-call Customer Care Representative Working Student at Qwello, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds.
Working on-call means that you are free to do other things while "working", e.g. cooking, watching a movie or even sleeping, as long as you can answer your phone in a noise-free environment whenever a customer calls.
We are looking for someone who can speak German and Dutch, as well as English, as you will need to help customers in all countries where Qwello operates.
Your Responsibilities
Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekendsIdentifying customer needs and be able to provide solutionsAnalyse and report malfunctions while, at the same time, solving problems and streamlining the process recurring enquiriesWork in close collaboration with our global customer service team as well as the technical teamProactively share knowledge and experience with the teamYour Profile
Availability to work around 20 hours per weekFluency in Dutch, German and EnglishAny other language knowledge is considered a plusCurrently enrolled in university in Germany Available to work on-call duty 2-3 nights a week, as well as weekends biweeklyPreferably located in Germany and available to travel to our office for the onboardingProven customer support experience or experience as a Customer Care RepresentativeCustomer orientation and ability to adapt/respond to different types of charactersSolid experience with customer service platforms and tools, knowledge of Zendesk is a plus Good level of technical knowledge to be able to work independently on various platforms A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electricSolid multitasking skills to be able to listen to the customer while figuring out the perfect solution Excellent communication skills, both written and verballyYour Benefits
Enjoy a remote-friendly environment with the possibility to work entirely from your homeDo other things that are important to you while earning money, i.e. reading a book, cooking, or even sleepingFlat hierarchies with an efficient decision-making process without red tapeThe opportunity to play a key role in shaping the mobility revolution.Be part of an international and dynamic team of more than 25 nationalities. Equal Opportunities:We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.
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