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Customer Care Operations Student Assistant

vor 2 Monaten


Munich, Bayern, Deutschland Westwing Group SE Vollzeit
ROLE OVERVIEW

As a Customer Care Operations Student Assistant, you will play a vital role in supporting our Customer Care team with their everyday tasks and analytical projects. Collaborating closely with experienced team members, you will gain valuable insights into the Customer Care sector and its optimization processes.

KEY RESPONSIBILITIES
  • Assist Customer Care Managers with daily operational tasks.
  • Contribute to KPI reporting and analysis.
  • Identify and suggest optimization opportunities.
  • Create informational materials and guidelines for Customer Care Agents.
QUALIFICATIONS
  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in fields such as economics, business, or related disciplines.
  • Proficient in Excel.
  • Strong analytical skills and quick comprehension.
  • Ability to work independently with a proactive approach.
  • Excellent time management and organizational skills.
  • Effective communication abilities.
  • Fluency in English and German; proficiency in additional languages (e.g., French, Spanish, Italian, Dutch, Polish) is advantageous.
WHY WORK WITH US

We offer a vibrant and collaborative environment that encourages personal and professional growth. Benefits include:

  • An inspiring and informal workplace culture that promotes ownership and career development.
  • Flexible working arrangements, allowing for a mix of remote and in-office work.
  • Generous vacation policy.
  • A centrally located office with various amenities and a welcoming atmosphere.
  • Opportunities for team-building events and health and wellness programs.
  • Support for green mobility options and a company daycare.
  • A commitment to social responsibility initiatives.
ABOUT WESTWING

Westwing is a leading player in the eCommerce sector, specializing in beautiful living products across Europe. With a strong presence in multiple countries, we are dedicated to providing a premium shopping experience for design enthusiasts. Our diverse team of professionals works together to inspire customers and create a unique brand experience.

DEPARTMENT

Operations & Logistics