Customer Care Operations Student

vor 2 Wochen

Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

Support Our Customer Care Team as a Working Student

We are looking for a motivated and analytical student to join our dynamic Customer Care team in Munich. As a Working Student, you will play a vital role in supporting our daily operations and contributing to the optimization of our customer service processes.

Your Responsibilities
  • Assist Customer Care Managers with day-to-day tasks and projects
  • Contribute to KPI reporting and analysis, identifying trends and areas for improvement
  • Help develop strategies to enhance customer satisfaction and operational efficiency
  • Create informative materials and guidelines for our Customer Care Agents
Your Profile
  • Enrolled student in a Bachelor's or Master's degree program (at least 4th semester) in economics, business administration, or a related field
  • Proficient in Excel and data analysis
  • Strong analytical thinking and problem-solving skills
  • Independent and proactive work style with a hands-on mentality
  • Excellent time management and organizational abilities
  • Effective communication skills, both written and verbal
  • Fluent in English and German; additional languages are a plus
Why Westwing Home & Living?

At Westwing, we offer a unique and rewarding work environment where you can contribute to the success of a leading e-commerce company. We value innovation, collaboration, and personal growth. As part of our team, you will have access to:

  • A dynamic and international workplace with a strong focus on teamwork
  • Opportunities for professional development and career advancement
  • A flexible work environment that promotes work-life balance
  • Competitive compensation and benefits package
  • A company culture that is both fun and supportive

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