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Customer Care Project Coordinator

vor 2 Monaten


Munich, Bayern, Deutschland Workstation Customer Care Vollzeit

Project Manager (m/w/d) - Customer Care

Our client is a prominent and innovative organization focused on customer support. They have built a robust reputation in the industry through compelling and forward-thinking services, earning recognition from esteemed clients both nationally and internationally. We are seeking a Project Manager (m/w/d) to oversee daily operations.

Key Responsibilities:

  • Overseeing daily operational activities
  • Ongoing analysis and enhancement of processes
  • Developing and monitoring strategies, standards, and tools for optimal resource management
  • Enhancing operational efficiency and effectiveness
  • Managing revenue and sales initiatives
  • Tracking forecast discrepancies per interval with detailed explanations
  • Generating comprehensive reports for management
  • Preparing and facilitating meetings and service discussions
  • Serving as the primary contact for team members and clients

Required Qualifications:

  • Experience in the service sector, ideally within mobile telecommunications or technical support
  • Background in the call center industry
  • Initial leadership experience is advantageous
  • Confident presence and excellent communication abilities
  • Assertiveness, dependability, transparency, and strong interpersonal skills
  • Numerical aptitude and analytical capabilities
  • Proficient computer skills

We anticipate engaging with you at Workstation Customer Care.