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Customer Care Operations Student Assistant

vor 2 Monaten


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

ABOUT THE ROLE

As a Working Student in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their everyday tasks and analytical projects. Collaborating closely with experienced team members, you will gain valuable insights into the Customer Care sector and its optimization processes. This position is limited to 1 year .

KEY RESPONSIBILITIES

  • Assist Customer Care Managers with daily operational tasks
  • Support KPI reporting and conduct KPI analysis
  • Identify and suggest optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents

QUALIFICATIONS

  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in economics, business, or a related field
  • Proficient in Excel
  • Strong analytical and quick comprehension skills
  • Ability to work independently with a proactive approach
  • Excellent time management and organizational skills
  • Strong verbal and written communication abilities
  • Fluent in English and German; proficiency in additional languages (French, Spanish, Italian, Dutch, Polish) is advantageous

WHY WORK WITH US

At Westwing, we pride ourselves on our exceptional team and shared vision. We offer a range of benefits including:
  • An inspiring and informal work environment that encourages ownership and career growth
  • A unique culture built on trust, support, and collaboration, featuring regular feedback sessions and open communication
  • Flexible working arrangements: approximately 60% remote and 40% in-office
  • Generous vacation policy with 30 days of paid leave per year
  • A centrally located, dog-friendly office with complimentary beverages and diverse lunch options
  • Discounts on Westwing products and special offers for family and friends
  • Engaging company events and team-building activities
  • Health and wellness initiatives, including sports memberships and mental health support
  • Subsidized transportation options and a company daycare
  • Opportunities for social impact through dedicated volunteer days