Customer Care Operations Student Assistant

vor 4 Wochen


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

ROLE OVERVIEW

As a Working Student in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their daily functions and analytical responsibilities. This position offers the opportunity to collaborate with experienced professionals in a vibrant and international setting, providing you with valuable insights into the Customer Care sector and its optimization strategies. This role is limited to 1 year.

KEY RESPONSIBILITIES

  • Assist Customer Care Managers with routine operations
  • Support KPI reporting and conduct KPI analysis
  • Identify and help implement optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents

QUALIFICATIONS

  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in economics, business, or a related field
  • Proficient in Excel
  • Strong analytical thinking and quick comprehension abilities
  • Ability to work independently with a proactive approach
  • Excellent time management and organizational skills
  • Effective communication skills
  • Fluent in English and German; proficiency in additional languages (French, Spanish, Italian, Dutch, Polish) is advantageous

BENEFITS OF WORKING WITH US

At Westwing, we pride ourselves on our collaborative and supportive culture. Here’s what we offer:
  • An inspiring and informal work environment that encourages ownership and career growth
  • A unique culture built on trust and collaboration, featuring regular company-wide meetings and feedback channels
  • Flexible working arrangements: approximately 60% remote and 40% in-office
  • Generous vacation policy with 30 days of paid leave annually
  • A centrally located, pet-friendly office with complimentary beverages and diverse lunch options
  • Discounts on our product range and special offers for family and friends
  • Regular team-building events and activities
  • Health and wellness programs, including gym memberships and mental health support
  • Subsidized transportation options and a company daycare facility
  • Opportunities for social impact through designated volunteer days


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