Customer Care Operations Student Assistant

vor 4 Wochen

Munich, Bayern, Deutschland Westwing Group SE Vollzeit
ROLE OVERVIEW

As a Customer Care Operations Student Assistant, you will play a vital role in supporting our Customer Care department with daily tasks and analytical responsibilities. Collaborating closely with experienced team members, you will gain valuable insights into the Customer Care sector and its optimization strategies.

KEY RESPONSIBILITIES
  • Assist Customer Care Managers with routine operations
  • Contribute to KPI reporting and analysis
  • Identify and propose optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents
QUALIFICATIONS
  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in fields such as economics, business, or related areas
  • Proficient in Excel
  • Strong analytical and quick comprehension skills
  • Ability to work independently with a proactive approach
  • Excellent time management and organizational skills
  • Effective communication abilities
  • Fluency in English and German; additional languages (e.g., French, Spanish, Italian, Dutch, Polish) are advantageous
WHY WORK WITH US

At Westwing, we offer a collaborative and dynamic work environment that fosters personal and professional growth. Our benefits include:

  • An inspiring and international workplace culture
  • Flexible working arrangements, including remote options
  • Generous vacation policy
  • Health and wellness programs
  • Discounts on products and services
  • Opportunities for team-building events and activities
ABOUT WESTWING

Westwing is a leading eCommerce platform in Europe, specializing in beautiful living products. With a commitment to excellence and a diverse team, we strive to inspire our customers in creating their ideal homes.

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