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Student Assistant in Customer Care Operations

vor 2 Monaten


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

JOIN OUR DYNAMIC TEAM

As a Working Student in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their daily tasks and analytical projects. Collaborating closely with experienced team members, you will gain valuable insights into the Customer Care sector and its optimization processes. This position is limited to 1 year and is based in Munich .

YOUR RESPONSIBILITIES

  • Support Customer Care Managers in their daily functions
  • Assist in the preparation and analysis of KPI reports
  • Identify and help implement optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents

QUALIFICATIONS

  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in economics, business, or a related field
  • Proficient in Excel
  • Strong analytical thinking and quick comprehension abilities
  • Ability to work independently with a proactive approach
  • Excellent time management and organizational skills
  • Strong communication abilities
  • Fluent in English and German; proficiency in additional languages (French, Spanish, Italian, Dutch, Polish) is a plus

WHY CHOOSE WESTWING

At Westwing, we offer more than just a job; we provide a supportive and collaborative environment. Here’s what you can expect:
  • An inspiring, international, and informal workplace that encourages personal growth and career development
  • A unique culture built on trust, support, and open communication, with regular company-wide meetings and feedback opportunities
  • Flexible working arrangements: approximately 60% remote and 40% in-office
  • Generous vacation policy with 30 days of paid leave annually
  • A centrally located, dog-friendly office with complimentary beverages and diverse lunch options
  • Discounts on Westwing products and special offers for family and friends
  • Engaging company events such as Movie Nights, Summer Parties, and more
  • Health and wellness programs, including sports memberships and mental health support
  • Opportunities for social impact through dedicated volunteer days