Customer Care Operations Student Assistant
vor 4 Wochen
ROLE OVERVIEW
As a Working Student in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their daily tasks and analytical responsibilities. This position offers a unique opportunity to collaborate with experienced team members in a fast-paced and international setting, providing you with valuable insights into the Customer Care sector and its optimization processes.KEY RESPONSIBILITIES
- Assist Customer Care Managers with routine operations
- Support KPI reporting and conduct KPI analysis
- Identify and propose optimization opportunities
- Create informational materials and guidelines for Customer Care Agents
QUALIFICATIONS
- Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in fields such as economics, business, or related areas
- Proficient in Excel
- Strong analytical thinking and quick comprehension abilities
- Ability to work independently with a proactive approach
- Excellent time management and organizational skills
- Effective communication skills
- Fluency in English and German; proficiency in additional languages (French, Spanish, Italian, Dutch, Polish) is advantageous
WHY CHOOSE WESTWING
At Westwing, we pride ourselves on our collaborative culture and the diverse benefits we offer. By joining us, you will experience:- An inspiring and informal work environment that encourages ownership and career growth
- A unique culture built on trust, support, and open communication, enhanced by regular feedback channels and company-wide meetings
- Flexible working arrangements, including a mix of remote and in-office work
- Generous vacation policy
- A modern, centrally located office with a range of amenities
- Employee discounts on our products and services
- Engaging company events and activities
- Health and wellness programs
- Support for family care and pension plans
- Opportunities for social impact initiatives
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