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Customer Care Project Coordinator

vor 2 Monaten


Munich, Bayern, Deutschland Workstation Customer Care Vollzeit

Project Manager (m/w/d) - Customer Care

Our organization is a prominent and forward-thinking entity in the realm of customer support. We have built a robust reputation in the industry through innovative and effective service delivery, earning accolades from esteemed clients both nationally and internationally. We are in search of a Project Manager (m/w/d) to oversee daily operational activities.

Key Responsibilities:

  • Overseeing daily operational functions
  • Ongoing analysis and enhancement of processes
  • Developing and monitoring strategies, standards, and tools for optimal resource management
  • Enhancing operational efficiency and effectiveness
  • Managing financial performance and sales initiatives
  • Tracking forecast discrepancies and providing explanations
  • Generating detailed reports for executive review
  • Organizing and leading meetings and service discussions
  • Serving as the primary contact for staff and clients

Required Qualifications:

  • Background in the service sector, ideally within mobile telecommunications or technical assistance
  • Experience in the call center industry
  • Initial leadership experience is advantageous
  • Confident presence and exceptional communication abilities
  • Assertiveness, dependability, transparency, and strong interpersonal skills
  • Numerical aptitude and analytical capabilities
  • Proficient computer skills

We anticipate the opportunity to connect with you at Workstation Customer Care.