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Customer Care Operations Student Assistant

vor 2 Monaten


Munich, Bayern, Deutschland Westwing Group SE Vollzeit
ROLE OVERVIEW

As a Working Student in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their everyday functions and analytical responsibilities. This position offers the opportunity to collaborate with experienced colleagues in a vibrant and multicultural setting, while gaining valuable insights into the Customer Care sector and its optimization processes. This role is temporary for 1 year.

KEY RESPONSIBILITIES
  • Assist Customer Care Managers with routine operations
  • Support KPI reporting and analysis
  • Identify and recommend optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents
QUALIFICATIONS
  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in fields such as economics, business, or related disciplines
  • Proficient in Excel
  • Strong analytical and quick comprehension abilities
  • Ability to work independently with a proactive approach
  • Excellent time management and organizational skills
  • Effective communication skills
  • Fluency in English and German; proficiency in additional languages (e.g., French, Spanish, Italian, Dutch, Polish) is advantageous
WHY WORK WITH US

We offer a range of benefits that enhance your experience with us, including:

  • An inspiring and informal work environment that encourages personal growth and career development
  • A culture built on trust, collaboration, and open communication
  • Flexible working arrangements, including remote work options
  • Generous vacation policy
  • A centrally located office with various amenities
  • Employee discounts on our products
  • Regular team-building events and activities
  • Health and wellness programs
  • Support for family care needs
  • Opportunities for social impact initiatives
ABOUT WESTWING

Westwing is a leading eCommerce platform in Beautiful Living, operating across multiple European countries. Our mission is to inspire individuals to create beautiful homes through a curated selection of design products. We pride ourselves on our diverse and inclusive culture, which values each individual's uniqueness and promotes equal opportunities.

Department

Operations & Logistics