Customer Care Project Coordinator
vor 4 Wochen
Project Manager (m/w/d) - Customer Care
Our organization is a leading and forward-thinking enterprise in the customer service sector. We have built a robust reputation in the industry through innovative and effective service solutions, earning the trust of esteemed clients both locally and globally. We are seeking a Project Manager (m/w/d) to oversee daily operational activities.
Key Responsibilities:
- Overseeing daily operational functions
- Ongoing analysis and enhancement of processes
- Developing and implementing strategies, standards, and tools for optimal resource management
- Enhancing operational efficiency and effectiveness
- Managing revenue generation and sales initiatives
- Tracking forecast discrepancies and providing explanations
- Generating detailed reports for management review
- Organizing and leading meetings and service discussions
- Serving as the primary contact for staff and clients
Required Qualifications:
- Background in the service sector, ideally within mobile telecommunications or technical support
- Experience in the call center industry
- Initial leadership experience is advantageous
- Confident presence and excellent communication abilities
- Assertiveness, dependability, transparency, and strong interpersonal skills
- Numerical aptitude and analytical capabilities
- Proficient computer skills
We anticipate engaging with you at Workstation Customer Care.
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