Customer Success Transformation Lead

vor 4 Wochen


Munich, Bayern, Deutschland Carly Vollzeit

Customer Success Transformation Lead

At Carly, we're on a mission to revolutionize car repair and maintenance for millions of car enthusiasts worldwide. As our Customer Success Transformation Lead, you'll play a pivotal role in driving this transformation by leading a dynamic team to deliver exceptional customer experiences.

Key Responsibilities:

  • Collaborate with cross-functional teams to streamline workflows and optimize customer support processes.
  • Utilize data-driven insights to inform decision-making and drive customer success performance.
  • Develop and execute strategies to reduce costs in customer success processes while maintaining close oversight of customer communication journeys.
  • Proactively identify and address potential customer success risks to safeguard performance and reputation.
  • Maintain records and deliver comprehensive reports to lead management on customer success changes and advancements.

Requirements:

  • 2+ years of proven experience in a Customer Success role or similar Operations-facing position.
  • Ability to provide valuable feedback, adjust work based on quarterly feedback, and pursue additional insights for personal and team development.
  • Excellent juggling skills to manage a busy workload, support, and guide team members.
  • Active role in projects, guiding peers, and tackling problems to improve and grow.
  • Team player with a positive work environment and agile handling of challenges.
  • Fluency in English; German is a nice-to-have.

About Carly:

We're a cartech company providing curated repair and maintenance knowledge to empower car fans worldwide. Our customers receive actionable advice, allowing them to cover a large part of their repair and maintenance on their own. Join us in our central Munich offices and help us bring joy to more car fans worldwide.



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