B2C Customer Success Manager Transformation Lead
vor 1 Monat
We are seeking a highly skilled B2C Customer Success Manager to lead our transformation efforts and drive customer satisfaction. As the key player in this initiative, you will be responsible for streamlining workflows, optimizing customer support processes, and championing a culture of continuous improvement.
Key Responsibilities- Collaborate with internal teams, including Marketing and Automotive, to ensure seamless workflow and elevated customer experience.
- Utilize data-driven insights to make informed decisions and evaluate customer success performance against established benchmarks.
- Develop and execute strategies to reduce costs in customer success processes while maintaining close oversight of customer-related communication journeys.
- Proactively identify and address potential customer success risks to safeguard and enhance performance & reputation.
- Maintain records and deliver comprehensive reports to lead management on customer success changes and advancements.
- 2+ years of proven experience in a Customer Success role or similar Operations-facing position.
- Prowess in providing valuable feedback, adjusting work based on quarterly feedback, and actively pursuing additional insights for personal and team development.
- Ability to juggle a busy workload, support, and guide team members to keep things running smoothly.
- Active role in projects, guiding peers, and tackling problems to improve and grow.
- Team player who respects and contributes to fostering a positive work environment while handling challenges.
- Fluency in English; German is a nice-to-have.
- Inclusive company culture and motivated people.
- High impact and responsibility in a successful and fast-growing company and brand.
- Strong management team with a proven track record in successful startups to learn from.
- Competitive compensation and fully supported company equipment.
- High learning curve with opportunities for personal growth and professional development.
- No bureaucracy, just unlimited potential.
- Nice and international team in a stylish office in Munich with an amazing view of the Alps.
- To learn more about our company culture, visit our Career & Culture page.
Salary: 80,000 - 120,000 EUR per year depending on location and experience.
-
Customer Success Transformation Lead
vor 2 Monaten
Munich, Bayern, Deutschland Carly VollzeitAs a key member of the Carly team, you will play a pivotal role in driving customer satisfaction and success. Leveraging data-driven insights, you will optimize customer support processes, streamline workflows, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
-
Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Moovster VollzeitWe are seeking a highly organized and efficient Customer Success Manager to join our team at Moovster. In this role, you will be responsible for driving our customer success experience and ensuring that our customers are happy with our services.Key ResponsibilitiesYou will consult customers via our help center and support them in the whole process of our...
-
Digital Transformation Leader
Vor 6 Tagen
Munich, Bayern, Deutschland Wemolo GmbH VollzeitAt Wemolo GmbH, we are revolutionizing parking management with innovative AI technologies combined with custom hardware and powerful software. As a Digital Transformation Leader - IoT Solutions, you will play a key role in driving our company's success by leading and growing our AIoT engineering teams.About the RoleLeadership & Team Management: Foster a...
-
Munich, Bayern, Deutschland Carly VollzeitOverviewAs a Customer Experience Strategist at Carly, you'll play a pivotal role in driving dynamic transformation in customer satisfaction. Leveraging data-driven insights, you'll streamline workflows, optimize customer support processes, and champion a culture of continuous improvement.Your expertise will set new benchmarks in customer success excellence...
-
Munich, Bayern, Deutschland Buah GmbH VollzeitÜber UnsBuah GmbH ist ein dynamisches Startup mit Herz, Know-how und Leidenschaft. Als Top 26 der deutschen Start-ups haben wir unsere Mission klar definiert: Begeisterungsmomente zu schaffen. Wir erreichen das durch innovative Produkte im Bereich Healthy Snacks und unsere Qualität als Arbeitgeber.Dein Beitrag zur ErfolgsgeschichteAls Customer Success...
-
Digital Transformation Leader
vor 2 Wochen
Munich, Bayern, Deutschland AVATR Technology VollzeitJob Title: Digital Transformation LeaderThis is an exciting opportunity to join AVATR Technology as a Digital Transformation Leader. The ideal candidate will have 15+ years of experience in automotive design, preferably OEM, and a strong background in leadership roles.About the Role:As a Digital Transformation Leader at AVATR Technology, you will be...
-
Customer Success Expert for Cartech Innovations
vor 3 Wochen
Munich, Bayern, Deutschland Carly VollzeitAbout CarlyWe're a pioneering cartech company dedicated to revolutionizing car repair and maintenance for millions of enthusiasts worldwide. Our mission is to empower drivers with curated knowledge, enabling them to take control of their vehicle's upkeep.Our TeamWe're a dynamic and motivated team in the heart of Munich, with a stunning view of the Alps. We...
-
Digital Transformation Manager
vor 2 Wochen
Munich, Bayern, Deutschland Vestlane VollzeitTransform the Private Equity and Venture Capital IndustryVestlane is revolutionizing the way private equity and venture capital firms interact with their investors, fundraising teams, and stakeholders. We're seeking a talented Digital Transformation Manager to join our mission.As a key member of our team, you'll work closely with renowned financial...
-
Operational Excellence Lead
vor 3 Wochen
Munich, Bayern, Deutschland Amazon Logistik GmbH - A33 VollzeitAbout Amazon Logistik GmbHAmazon Logistik GmbH, a leading logistics company in the A33 region, is seeking an experienced Operational Excellence Lead to drive transformation initiatives and ensure seamless operations.Job Description:Operational Excellence Lead - Logistics TransformationThis role will be instrumental in designing and launching new programs for...
-
Customer Success Ambassador
vor 2 Wochen
Munich, Bayern, Deutschland Moovster VollzeitAbout MoovsterWe are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. Our goal is to create an outstanding customer experience by using data and customer insights as the basis of all our decisions.As part of our team, you will be working closely with our core team to drive customer success and...
-
Customer Experience Strategy Lead
vor 3 Wochen
Munich, Bayern, Deutschland zooplus VollzeitAt zooplus, we're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. We believe that the key to success lies in working together and leveraging our international strengths.We're seeking an experienced Customer Experience Strategy Lead to join our Product Organization as part of the...
-
Customer Success Ambassador
vor 2 Monaten
Munich, Bayern, Deutschland Predium VollzeitYour MissionAs a Customer Success Manager, you will be responsible for ensuring a superior customer experience. You will collaborate closely with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.Your ResponsibilitiesYou will be responsible for driving long-term customer satisfaction and retention.You will...
-
Customer Success Representative
Vor 6 Tagen
Munich, Bayern, Deutschland Secfix VollzeitAbout the RoleWe are seeking a highly motivated Customer Success Representative to join our team at Secfix. As a key member of our customer-facing department, you will be responsible for managing the customer lifecycle from day one through renewal, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesDrive customer...
-
Customer Success Advocate for European Markets
vor 3 Wochen
Munich, Bayern, Deutschland Secfix VollzeitAbout SecfixWe are a pioneering technology company that specializes in automating security compliance for Small to Medium-sized Businesses (SMBs) across Europe. Our innovative platform integrates with various tech stacks, extracting the necessary data for compliance and creating a checklist for our clients to become and remain compliant.Job DescriptionWe are...
-
Expert HR Transformation Leader
vor 4 Wochen
Munich, Bayern, Deutschland Binder Consulting Unternehmensberatung GmbH VollzeitJob DescriptionWe are seeking a highly skilled and experienced Senior Consultant to join our team at Binder Consulting Unternehmensberatung GmbH. As an Expert HR Transformation Leader, you will be responsible for driving HR innovation through technology and leading transformative projects that design and implement cutting-edge HR systems for top-tier...
-
Customer Success and Business Development Associate
vor 3 Wochen
Munich, Bayern, Deutschland nnamu GmbH VollzeitAbout the RoleWe are seeking a highly motivated Customer Success and Business Development Associate to join our team at nnamu GmbH.Job DescriptionThe ideal candidate will have 1-2 years of experience in customer success, customer support, or a related role, preferably in B2B SaaS or technology sector. They should be eager to learn about procurement...
-
Customer Acquisition Manager Deutschland
vor 2 Wochen
Munich, Bayern, Deutschland Tele Columbus AG VollzeitTele Columbus AG, einer der führenden Glasfasernetzbetreiber in Deutschland, sucht einen (Senior) Project Manager Customer Base Management (alle Geschlechter). Die Stelle ist Vollzeit und Festanstellung mit 40 Wochenstunden.Ihre Aufgaben:Auf der Grundlage von Kundenanalysen und -segmentierung identifizieren Sie optimale Cross- und Upsellingmöglichkeiten...
-
Customer Success Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Moovster VollzeitWe are seeking a highly organized and efficient Customer Success Specialist to join our team. The successful candidate will be responsible for consulting with customers via our help center email and phone, supporting them in the whole process of our services, communicating with partners to provide the best customer service possible, and transferring customer...
-
Logistics Expert | Customer Advisory Leader
vor 1 Woche
Munich, Bayern, Deutschland TradeLink VollzeitUnlock Your Potential in LogisticsWe are TradeLink, a pioneering B2B SaaS logistics platform revolutionizing the industry. If you're eager to drive growth and development, we offer a remote-first culture with high freedom and trust, allowing you to align your professional responsibilities with your personal life and needs.As our Senior Customer Advisory,...
-
Customer Success Business Development Professional
vor 4 Wochen
Munich, Bayern, Deutschland SOFICO VollzeitSofico is an international and multicultural company that has been operating for over 30 years, doubling in size every five years. We offer a unique opportunity to grow professionally within our horizontal and open company culture.We are seeking a Customer Success Business Development Professional to join our team. In this role, you will be responsible for...