Customer Success Manager

vor 4 Wochen


Munich, Bayern, Deutschland MongoDB Vollzeit

MongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.

The ideal candidate will have a proven track record of success in a customer-facing role, with experience working with large-scale, technologically sophisticated enterprise customers. You will be responsible for leading customer onboarding, identifying and mitigating risk of churn, and ensuring high customer satisfaction and referenceability.

You will work closely with other MongoDB partners, including Sales, Marketing, Support, Product, and Professional Services, to build and maintain a strong customer experience. You will also be responsible for developing and implementing standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program.

We are looking for a candidate who is passionate about technology, has a strong understanding of database and cloud technology, and is able to communicate complex technical concepts to both technical and business stakeholders. Proficiency in German language skills is required for this role.

Key Responsibilities:

  • Build and maintain strong relationships with customers across various stakeholders
  • Lead customer onboarding and identify potential challenges and key project timelines
  • Promote and encourage implementation of paid MongoDB features across assigned customer portfolio
  • Proactively identify and mitigate risk of churn
  • Ensure high customer satisfaction and referenceability
  • Develop and implement standard methodologies, processes, and tools to improve Customer Success Program

Requirements:

  • Proven experience working in a customer-facing role, preferably in a SaaS environment
  • Experience working with large-scale, technologically sophisticated enterprise customers
  • Strong understanding of database and cloud technology
  • Excellent communication and presentation skills
  • Proficiency in German language skills


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