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Strategic Customer Success Lead
vor 1 Monat
Responsibilities
As a key member of our team, you will be responsible for driving customer success and growth through strategic account planning, customer needs analysis, and data-driven decision making.
Key Responsibilities:
- Develop and execute comprehensive account plans to ensure customer success, growth, and retention.
- Understand customer needs and pain points to tailor solutions effectively.
- Offer consultative guidance to corporate clients, aligning their objectives with our products and services.
- Foster strong relationships with key corporate clients, understanding their goals and objectives.
- Work with the Sales Manager to identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
- Be aware of customer portfolio health and flag any risks early, aligning closely with professional services and sales to ensure internal alignment.
- Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
- Serve as the voice of the customer within the company, advocating for their needs and interests.
Benefits
We offer a secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up. You will have the freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
Requirements
- Experience as a Customer Success Manager, Consultant, or Account Manager for a SaaS company.
- Degree in business, engineering, computer science, or comparable education.
- Experience in customer project management, confident in leading workshops, demonstrating product advantages, and executive meetings.
- Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
- Team player, strong bias towards action, obsessed with customers.
