Customer Success Associate

vor 1 Woche


Berlin, Berlin, Deutschland Planet Vollzeit

About the Role:

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our team at Planet. As a Customer Success Associate, you will play a critical role in supporting our Global Customer Success team in various customer-related activities.

Key Responsibilities:

  • Assist our Global Customer Success team in different customer-related activities
  • Interact with end users and provide requested information
  • Collaborate with colleagues from other departments to resolve customer-related issues
  • Support internal workflows and prepare documentation
  • Generate usage reports for customers and track project progress
  • Become familiar with Planet's products and use cases

Requirements:

  • Basic knowledge or an interest in remote sensing or/and GIS industry
  • Enrolled in a Bachelor/Master degree
  • Fluent in written and spoken English
  • Experience with Google docs, MS Office products or similar
  • Tech savvy: able to learn new software without much instruction
  • Self-starter who works on own initiative with excellent communication skills
  • Highly organized, able to prioritize and work under tight deadlines
  • Team-player with excellent interpersonal skills

Preferred Qualifications:

  • Experience with GIS and image processing software
  • Experience with API and Python (pandas, NumPy), Google BigQuery
  • Data analysis experience
  • Experience in written communication with customers
  • Knowledge of database management tools
  • Experience with CRM Software like

What We Offer:

  • Additional company winter holidays and regular global days off
  • Remote-friendly work environment and flexible working hours
  • Contribution to our growth by offering equity options for employees
  • Giving back to the community - one day per quarter for charitable work
  • Tuition Reimbursement and access to LinkedIn Learning
  • Regular hack-weeks and meetup events to exchange knowledge
  • Home office budget
  • Employee Resource Groups providing empowering spaces for connection and mentorship

Why We Care About Belonging:

We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion.



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