Clinical Operations Manager

Overview of the Position: As a Clinical Operations Manager at Fresenius Medical Care, you will oversee the delivery of exceptional patient care while ensuring the smooth functioning of clinical operations. In your role as the facility leader, you will collaborate with a dedicated team to create personalized care plans and administer dialysis treatments to patients dealing with end-stage renal disease or chronic kidney disease.

Professional Development: You will participate in our Clinical Leadership Program, which fosters a culture of ongoing education for our managers. The program includes onboarding, essential operational functions, business leadership, and advanced management training. As a Clinical Operations Manager, you may have the opportunity to progress into roles such as Area Team Lead or Director of Operations.

Company Culture: We consider our employees to be our greatest asset — we prioritize their well-being and support their professional growth. From educational reimbursement to scholarship opportunities for family members, we are committed to being there for our employees during challenging times, including natural disasters or personal hardships.

Commitment to Diversity: We have cultivated an inclusive environment that embraces individuals of all ages, races, genders, sexual orientations, backgrounds, and cultural traditions. Our diverse employee resource groups (ERGs) encourage collaboration among employees with shared interests and experiences, promoting both professional and personal development. Our commitment to diversity enhances opportunity, equity, and inclusion for all, distinguishing us in the industry.

At Fresenius Medical Care, you will have the chance to significantly impact the lives of individuals living with kidney disease. If you are seeking a meaningful career within a supportive company, we invite you to explore this opportunity.

Key Responsibilities:

CLINICAL OPERATIONS:

• Oversee clinic operations, including budgeting, processes, staffing, and quality assurance.
• Provide leadership, mentorship, and development plans for all direct reports.
• Collaborate with internal departments such as Human Resources, Quality, and Technical Services.
• Work closely with the Home Therapies Program Manager to supervise the facility's Home Therapies Program.
• Ensure the accuracy of medical and operational records and adhere to all data collection and auditing protocols.
• Responsible for the Annual Standing Order Review and Internal Classification of Disease (ICD) coding.
• Manage clinic financials, ensuring efficient use of supplies and regular review of profits and losses.
• Ensure compliance with all required network reporting and state or federal surveys.

PATIENT CARE:

• Coordinate all aspects of patient care with the appropriate staff from admission to discharge.
• Educate patients on quality measures, transplant options, modality awareness, and access care.
• Serve as a resource for patients and families to address concerns and inquiries.
• Ensure timely completion of patient care assessments and care plans.
• Manage patient scheduling to optimize facility efficiency and develop action plans for missed treatments.
• Plan and validate patient eligibility for treatment.
• Report any changes in patient status related to clinical, insurance, or transportation issues.

STAFF MANAGEMENT:

• Participate in the recruitment and onboarding of new team members, ensuring completion of orientation and mandatory training.
• Ensure all patient care staff complete necessary training and maintain current licensures/certifications.
• Provide ongoing support for clinical staff and encourage professional development.
• Stay informed about company benefits, policies, and procedures.
• Conduct employee evaluations and set annual performance goals.
• Document disciplinary actions and consult with the clinic Director of Operations and Human Resources as needed.
• Manage staff scheduling and payroll processes.

PHYSICIAN RELATIONS:

• Facilitate the application process for physician privileges and ensure compliance with company medical staff bylaws.
• Foster strong relationships with physicians and maintain effective communication.
• Participate in the interdisciplinary Governing Body team that governs policies for each region.

EDUCATION AND CREDENTIALS:

• Bachelor's Degree or equivalent combination of education and experience.
• Graduate of an accredited School of Nursing (RN).
• Current state licensure is required.

EXPERIENCE AND SKILLS:

• Required: 6+ years of business operations experience in healthcare and clinical experience in chronic or acute dialysis nursing. Must successfully pass the Ishihara Color Blind Test.
• Preferred: 3+ years of supervisory or project/program management experience or ICU/CCU experience.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Daily responsibilities include desk work and interaction with patients, facility staff, and physicians.
• Position may require travel between assigned facilities and attendance at regional or corporate meetings.
• Work environment typical of a healthcare facility with controlled air temperature and moderate noise levels.
• Potential exposure to infectious materials.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
• The role involves direct patient care, which may require heavy lifting and assistance with patient mobility.

EEO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Float Position

Career with a purpose: We offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversity: Joining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. Stability: Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth. This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and development: We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefits: Our employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balance: We want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.