Technical Customer Support Specialist

vor 3 Stunden

Wiesbaden, Hessen, Deutschland Abbott Vollzeit

About Abbott

Abbott is a global healthcare leader, creating innovative solutions to improve people's health. We're committed to anticipating changes in medical science and technology.

In Germany, Abbott has a strong presence with over 4,000 employees working in various roles, including manufacturing, research and development, logistics, sales, and marketing. Our teams are located at our German headquarters in Wiesbaden and other sites across the country.

Working at Abbott

At Abbott, you'll have the opportunity to work on projects that matter and contribute to improving people's lives. You'll have access to:

  • Career development with an international company where you can grow your career
  • An attractive benefits package, including a pension plan, company bike, and employee stock purchase program
  • A company recognized as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune
  • A company that values diversity, working mothers, female executives, and scientists
  • A challenging position in a fast-growing industry
  • A dynamic, highly educated, and motivated team
  • Flat hierarchies, open communication, and a collaborative environment
  • A multinational environment where you can develop your skills

Abbott's Diagnostics Division in Wiesbaden is seeking a

Technical Customer Support Specialist (m/w/d)

based in Wiesbaden-Delkenheim.

In this role, you'll provide accurate and timely assistance and troubleshooting for our products in the diagnostics division to maintain and improve customer relationships.

Responsibilities

  • Communicate with customers to answer and troubleshoot technical enquiries related to our products
  • Coordinate and dispatch field service engineers for on-site visits
  • Work with cross-functional teams to propose and provide resolution to issues
  • Record information accurately in our quality management system

Requirements

  • Bachelor's or Master's degree in natural sciences or a completed vocational training in medical technology
  • Experience in customer service
  • Clinical laboratory experience is a plus
  • Strong phone contact handling skills and excellent communication and problem-solving skills
  • Ability to work in a team-oriented environment, multi-task, prioritize, and manage time effectively
  • Multiple language knowledge is essential, with fluency in French and English, and preferably one additional language, German or Italian

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