Aktuelle Jobs im Zusammenhang mit Help Desk Support Specialist - Wiesbaden, Hessen - PZI International Solutions, Inc.
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Help Desk Support Specialist
vor 2 Monaten
PZI International Solutions, Inc. is seeking a skilled Help Desk Support Specialist to join our team at IMCOM -E HQ in Wiesbaden, Germany. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers, and scanners.
Key Responsibilities:
- Provide technical support and assistance to end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers, and scanners.
- Process NIPR, SIPR, and VPN account requests.
- Serve as the primary point of contact for processing VIP 119/trouble tickets.
- Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying, and updating properties or groups.
- Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot issues.
- Create or update existing 119/trouble tickets.
- Enter daily work in an internal contractor ticketing system and ITSM.
- Install and configure Army NIPR/SIPRNet images on computers.
- Perform hardware/software additions, moves, and changes.
- Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
- Participate in mobility administration as needed by the organization (iPhones).
- Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.
- Provide weekly and monthly status reports documenting work performed.
Customer Relationship:
- Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.
- Visit customers' offices to support the customers as necessary.
- Respond to service, product, technical, and customer questions.
- Must have excellent communication and customer service skills.
Education and Experience Required:
- Per DoD Directive Baseline: IAT II (Security+).
- Computing Environment: Windows 10.
- Experience Level: 2 Years.
- Desired Knowledge and Skills:
- Knowledge of system administration and technical practices to resolve customer IT problems.
- Ability to demonstrate good oral, written, and telephone communication skills.
- Ability to build and maintain relationships with customers, peers, and support partners.
- Active Directory Administration.
- Windows Desktop Support and MS Office Support.
