Customer Support Specialist
vor 2 Wochen
Job Summary
Oxford Instruments is seeking a highly skilled Customer Support Specialist to join our Materials Analysis team in Wiesbaden, Germany. As a key member of our technical support team, you will play a vital role in ensuring customer satisfaction and technical excellence.
Key Responsibilities
- Verify instrument compatibility and deliver exceptional results to achieve 100% first-time installations
- Diagnose faults, perform on-site repairs, and provide calibration advice and training
- Offer excellent customer support through various channels, including in-person interactions
- Conduct preventative maintenance and ensure timely repairs and shipment of systems and parts
- Coordinate with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication
- Keep technical documentation up to date and stay informed about new products and technological advancements
Requirements
- BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience
- 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools
- Proficient in electronics and hardware troubleshooting, with soldering skills
- Excellent time management skills to effectively handle complex technical problems
- Ability to collaborate effectively with colleagues on challenging technical issues
- Strong customer service skills to provide exceptional support
- Fluent in both German and English languages (spoken and written)
Personal Qualities
- Hardworking individual dedicated to the success of the business
- Flexible attitude, open to unexpected changes in day-to-day timelines
- Effective communication skills with colleagues, management, and customers, even in high-pressure situations
- Willingness to travel worldwide, with at least 60% of the time spent on travel
Perks and Benefits
- Competitive starting salary
- Opportunities for career development within our global organization
- Healthy work-life balance
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