Customer Support Specialist

vor 2 Wochen


Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

Job Summary

Oxford Instruments is seeking a highly skilled Customer Support Specialist to join our Materials Analysis team in Wiesbaden, Germany. As a key member of our technical support team, you will play a vital role in ensuring customer satisfaction and technical excellence.

Key Responsibilities

  • Verify instrument compatibility and deliver exceptional results to achieve 100% first-time installations
  • Diagnose faults, perform on-site repairs, and provide calibration advice and training
  • Offer excellent customer support through various channels, including in-person interactions
  • Conduct preventative maintenance and ensure timely repairs and shipment of systems and parts
  • Coordinate with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication
  • Keep technical documentation up to date and stay informed about new products and technological advancements

Requirements

  • BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience
  • 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools
  • Proficient in electronics and hardware troubleshooting, with soldering skills
  • Excellent time management skills to effectively handle complex technical problems
  • Ability to collaborate effectively with colleagues on challenging technical issues
  • Strong customer service skills to provide exceptional support
  • Fluent in both German and English languages (spoken and written)

Personal Qualities

  • Hardworking individual dedicated to the success of the business
  • Flexible attitude, open to unexpected changes in day-to-day timelines
  • Effective communication skills with colleagues, management, and customers, even in high-pressure situations
  • Willingness to travel worldwide, with at least 60% of the time spent on travel

Perks and Benefits

  • Competitive starting salary
  • Opportunities for career development within our global organization
  • Healthy work-life balance


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