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Technical Support Analyst

vor 3 Monaten


Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit
PZI International Solutions, Inc. is currently seeking a dedicated Help Desk Support Specialist to join our team. This position involves providing comprehensive technical assistance and support for computer systems and users.

Key Responsibilities:
1. Delivering efficient Command, Control, Communications, Computers, and Information Management (C4IM) services.
2. Assisting end-users with Microsoft Windows desktop environments, including laptops, printers, and scanners.
3. Managing account requests for various networks and systems.
4. Acting as the primary contact for resolving technical issues and processing support tickets.
5. Maintaining user accounts and system configurations within Microsoft Active Directory.
6. Collaborating with technical teams to troubleshoot and resolve system issues.
7. Documenting daily activities and support tasks in the internal ticketing system.
8. Installing and configuring system images on devices.
9. Supporting video teleconferencing (VTC) requirements and mobility administration as needed.
10. Conducting system diagnostics and troubleshooting hardware issues.

Customer Engagement:
We prioritize customer satisfaction by understanding and exceeding client expectations. This role requires effective communication and interpersonal skills to address service inquiries and technical challenges.

Qualifications:
- Must possess an IAT II certification (Security+) and knowledge of Windows 10 environment.
- A minimum of 2 years of relevant experience in IT support.
- Proficient in Active Directory administration and desktop support.
- Strong problem-solving abilities and excellent communication skills.

Note: This position requires on-site work and an active security clearance. Candidates must be U.S. citizens and possess the necessary work authorization.