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Customer Support Specialist

vor 2 Monaten


Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit
{"title": "Customer Support Engineer", "description": "Unlock the Power of Materials Analysis

At Oxford Instruments, we empower scientists and engineers to push the boundaries of knowledge and innovation. As a Customer Support Engineer, you will play a vital role in ensuring the success of our customers in the field of materials analysis.

Key Responsibilities:
  • Deliver exceptional customer support through various channels, including phone, email, and in-person interactions.
  • Diagnose faults, perform on-site repairs, and provide calibration advice and training.
  • Conduct preventative maintenance and ensure timely repairs and shipment of systems and parts.
  • Collaborate with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication.
  • Stay up-to-date with new products and technological advancements to provide expert support.
Requirements:
  • BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience.
  • 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools.
  • Proficient in electronics and hardware troubleshooting, with soldering skills.
  • Excellent time management skills to effectively handle complex technical problems.
  • Ability to collaborate effectively with colleagues on challenging technical issues.
  • Strong customer service skills to provide exceptional support.
  • Fluent in both German and English languages (spoken and written).
What We Offer:

Oxford Instruments is a dynamic and innovative company that values its employees. We offer a competitive starting salary, opportunities for career development, and a healthy work-life balance. If you are a motivated and skilled individual who is passionate about materials analysis, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}