Aktuelle Jobs im Zusammenhang mit Technical Support Specialist for Customer Care - Wiesbaden, Hessen - e-Zest Solutions
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Technical Support Specialist
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Technical Support Specialist
vor 3 Wochen
Wiesbaden, Hessen, Deutschland Abbott VollzeitAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you'll have the opportunity to work on projects that make a real difference in people's lives. Our team is passionate about...
Technical Support Specialist for Customer Care
vor 3 Monaten
Job Overview
We are seeking a dedicated individual with a strong understanding of the B2C healthcare sector. Familiarity with e-commerce processes is a plus, but we welcome candidates eager to learn.
Key Qualifications:
- Excellent command of the German language (B2 or C1 level)
- Commitment to enhancing customer satisfaction
- Proactive, solution-oriented, and organized work approach
- Strong verbal and written communication skills
- Ability to quickly diagnose issues and present complex information clearly
- Flexibility to adapt to changing priorities and requirements
Responsibilities:
Process Management:
- Develop and assess process flows using tools like Miro or MS Office
- Communicate process modifications and their implications for customer service
- Implement strategies to assist customers effectively
- Support sub-projects aimed at optimizing customer service processes
- Identify trends and propose enhancements for processes
- Coordinate between internal teams and monitor issues
Support and Reporting:
- Monitor and follow up on IT-related customer service issues
- Prepare and analyze reports
- Facilitate communication between internal departments (e.g., eCommerce, Marketing)
Regulatory Documentation:
- Create, review, and authorize process documentation (SOP) for customer service
- Ensure documentation complies with regulatory and quality standards
Analysis and Adjustment:
- Conduct analyses and generate reports
- Refine customer service processes based on insights from user behavior and inquiries
