Customer Support Technician

vor 4 Wochen

Wiesbaden, Hessen, Deutschland Abbott Vollzeit

About Abbott

Abbott stands as a leader in global healthcare, dedicated to pioneering scientific advancements that enhance health outcomes. Our focus is on the future, proactively adapting to shifts in medical science and technology.

In Germany, Abbott employs over 4,000 professionals across various sectors including manufacturing, research and development, logistics, sales, and marketing. Our teams are based at our headquarters in Wiesbaden and various locations throughout the country.

Working at Abbott

At Abbott, you have the opportunity to engage in meaningful work that contributes to healthier lives, while also advancing your career and embracing your authentic self. You will benefit from:

  • Career growth opportunities within an international organization that supports your professional aspirations
  • A competitive benefits package, including a robust pension plan, company bike program, and employee stock purchase options
  • Recognition as a top employer in numerous countries, including accolades from Fortune for being one of the most admired companies globally
  • A workplace celebrated for its commitment to diversity, supporting working mothers, female leaders, and scientists
  • A stimulating role in a rapidly evolving, crisis-resistant industry
  • Integration into a dynamic, highly skilled, and motivated team
  • A culture characterized by flat hierarchies, open communication, and constructive collaboration
  • A multinational environment that encourages talent development within the organization

Abbott's Diagnostics Division is currently seeking a

Technical Customer Support Specialist (m/w/d)

for a position based in Wiesbaden-Delkenheim.

As a Technical Customer Support Specialist, your role will involve delivering precise and prompt assistance, as well as troubleshooting for our diagnostic products, thereby enhancing and maintaining our customer relationships.

Key Responsibilities

  • Engage with customers through various channels (phone, email, online) to address and resolve technical inquiries related to our products, including hardware, software, and reagent concerns
  • Coordinate and schedule on-site visits by field service engineers as needed
  • Collaborate with cross-functional teams to propose, recommend, and implement solutions to technical issues
  • Accurately document information within our quality management system

Qualifications

  • A Bachelor's or Master's degree in natural sciences (Biology, Chemistry, Physics, Pharmacy, or related fields), or equivalent vocational training in medical technology (MTA, BTA, CTA, or similar)
  • Proven experience in customer service roles
  • Clinical laboratory experience is advantageous
  • Strong skills in handling phone communications, coupled with excellent problem-solving and communication abilities
  • Capacity to thrive in a team-oriented environment, manage multiple tasks, prioritize effectively, and utilize time efficiently
  • Proficiency in multiple languages is essential, with fluency in French and English required, and preferably an additional language such as German or Italian

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